Head of Infrastructure Operations
- Hiring Organisation
- Centrica - CHP
- Location
- Hayes, London, United Kingdom
- Employment Type
- Permanent
role acts as the bridge between Trading, Group Technology, and external suppliers, ensuring services meet business requirements while driving operational excellence, automation, and ITIL best practices. Location: London (Mayfair), 3 days per week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting … governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change ...