Head of IT Service Operations
- Hiring Organisation
- Centrica - CHP
- Location
- Hayes, London, United Kingdom
- Employment Type
- Permanent
site, with occasional travel to Denmark and Belgium. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request … Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level reporting ...