Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty impressive! We're on the hunt for a Change Director to join our Technology and Data Senior leadership team. The Change Director will play a critical role in driving and managing enterprise … wide change initiatives and is a key role within the Technology & Data senior leadership team. The role holder will be responsible for iterating and improving the Group's Change Strategy (a part of the Technology & Data Strategy) and will work closely with engineering functions to enhance the Group … s Change Delivery Framework, which aims to generate significant enterprise value from our bespoke technology and data products. You'll lead a team of change professionals aligned with the organisation's sources of value, supporting the business in prioritising, planning, and executing change initiatives. By designing and More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service at every touchpoint. We value flexible working arrangements, so you can choose to work remotely or from … office visits. Core skills required: Excellent communication and interpersonal skills Strategic decision making Understanding of Lean/Continuous Improvement tools, thinking, and methodologies People management and leadership, motivating employees in high-pressure environments Influencing and negotiation skills Good time management and organisation Changemanagement Problem-solving … skills, identifying root causes and solutions Stakeholder management and influencing key decision makers Coaching, focusing on development and providing constructive feedback Key responsibilities include: Building and implementing the Focus Service strategy, adopting new ways of working aligned to cloud technologies and DevOps principles Overseeing day-to-day operations of More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
Value Stream will be responsible for the shaping and delivery of the Value Stream strategy, roadmap and the planning and governance of all business change on behalf of the relevant business area Directors, ensuring the alignment of capabilities to the Enterprise and Value Stream strategic visions. The role requires … and ambitions to become market leading. The Head of Value Stream will own the maintenance of the Value Stream roadmap, including regular prioritisation of change effort (both BAU and initiative based), mandatory/regulatory change and technical debt and will be required to facilitate the continuous iteration between … the Senior Stakeholders, SMEs, Product Owners and members of the technology teams. You'll work with the Head of Enterprise Change to feed into the wider Enterprise Portfolio roadmap and support the prioritisation of enterprise-wide change and strategic imperatives and will co-ordinate all technical and non More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
key; you'll coordinate with other RTEs across value streams and domains to manage risks, dependencies, align delivery timelines, and ensure seamless integration of change initiatives. This role requires strong relationship management across technical, business, and executive levels. The RTE will thrive in a dynamic environment, drawing satisfaction … to communicate risks, issues, and dependencies at all levels of the organisation. Deep understanding of Agile principles, methodologies, and practices, including SAFe. Strong conflict management and feedback skills. ChangeManagement: Lead through organisational change with empathy and clarity. What's involved: Agile Release Train Management … of lean-agile practices and facilitate key ceremonies. People-first servant leader: Empower teams, build trust, and foster collaboration and growth. Risk and Dependency Management: Proactively identify, track, and mitigate risks and dependencies. Stakeholder Communication: Act as liaison between teams, stakeholders, and leadership, ensuring clear communication. Reporting and Metrics More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
department, business and technical stakeholders to ensure services align with First Central's goals, managing escalated incidents, problems, and changes. You'll support operational change, champion continuous improvement, and contribute to the development of this growing function. Operating within a DevOps environment, you'll collaborate with product owners, developers … teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing … work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
on platform engineering, including infrastructure-as-code (IaC), Azure Kubernetes Services (AKS), Terraform, managing domains, Active Directory (AD), DNS, authentication services, and program and change work. The Core Platform Technical Engineers will ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting … other critical areas that align with business needs. You'll also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of … Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform More ❯