2nd Line Service Desk Engineer
- Hiring Organisation
- Gem Partnership
- Location
- Hebburn, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Provide support across SharePoint, including setting up permissions Configure and support desktops, laptops, and mobile devices Keep tickets updated … Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Strong knowledge of networking (DNS, DHCP ...