2 of 2 Permanent Autotask Jobs in Hemel Hempstead

major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN, routing, switching) and More ❯

business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA's/Training/Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE REQUIRED EXPERIENCE Cisco More ❯