Technical Support Specialist
- Hiring Organisation
- Recruitment Helpline Ltd
- Location
- Hemel Hempstead, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
system or resolving a technical issue. In a typical day you might investigate an issue within their cloud portal or mobile app, help a customer configure their system, troubleshoot 4G connectivity with a connected device, guide an installation engineer through commissioning, or support a housing provider with … Acting as the first point of contact for customers by telephone, email and support ticket Diagnosing and troubleshooting issues across our cloud platform, mobile applications and connected devices Helping customers and installation engineers configure, commission and test systems Tracking issues to resolution within agreed response times and escalating ...