1 of 1 Permanent Order Management Jobs in Hemel Hempstead

Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service, and efficiency. What you'll be doing Sales Support Provide proactive support to Account Managers in all sales activities. … new customers and ensure smooth handover. Liaise with marketing to keep sales materials and product information up to date. Identify and share upsell opportunities to achieve sales through service. Order Fulfilment Own the end-to-end order fulfilment process, from validation to delivery and proof of receipt. Ensure accurate order entry (Orderwise), stock allocation, order tracking … and efficiency throughout. CRM Management Maintain accurate customer records in the CRM system. Generate CRM reports to improve sales and customer service. Use CRM insights to support process improvements. Customer Service Team Leadership Lead, motivate, and develop the customer service team. Allocate tasks, monitor performance, and provide coaching. Ensure service standards and process guidelines are consistently met. Communication & Product More ❯