2 of 2 Permanent TCP/IP Jobs in Hertford

Service Desk Engineer (1st / 2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st / 2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to … a diverse client base. Responsible to This role reports directly to the Operations Manager / Service Desk Manager. Duties / Areas of Responsibility The position will involve the following areas of responsibility: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing … site visits Ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s Escalate IT issues to the Senior IT Service Desk Engineer / Service Desk Manager where necessary Creating / maintaining IT Glue for customers as well as internally Making recommendations to the Sales team from the Service desk where More ❯

Service Desk Engineer (1st / 2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st / 2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to … records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10 / 11 managed support. Printer and server management (2016 / 2019). Management of domains / DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre … / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP / IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). More ❯