1 of 1 Permanent 1st Line Service Desk Analyst Jobs in Hertfordshire

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. … will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level … of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of computer equipment and peripherals including telephone and mobile devices by providing necessary training and advice Where relevant, arrange for external support when incidents cannot More ❯