Permanent Customer Engagement Jobs in Hertfordshire

3 of 3 Permanent Customer Engagement Jobs in Hertfordshire

Account Manager

Hertford (Remote), Hertford, Hertfordshire, United Kingdom
Hybrid / WFH Options
RecruitAbility Ltd
You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: Relationships: salon owners are people people! The role involves building relationships … You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow. Voice of the customer : alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what … to build and what not to build. Your understanding of what their customers want and why they want it is key Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. More ❯
Employment Type: Permanent
Salary: £35000/annum
Posted:

Modern Management Consultant - Digital Experience

Hatfield, Hertfordshire, United Kingdom
Computacenter AG & Co. oHG
client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Digital Product

Watford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Signet Jewelers
Head of Digital Product At Signet Jewelers (H. Samuel & Ernest Jones), were on an exciting journey to reimagine the customer experience through innovation, creativity, and technology. As Head of Digital Product, youll play a pivotal role in shaping the future of our online presence, ensuring every customer interaction is seamless, inspiring, and memorable. This is a fantastic opportunity … offered on a hybrid basis, working 2 days a week from our office at Croxley Park, Watford. Why this role matters Youll be at the heart of evolving our customer experience, leading a change plan that spans from idea to delivery. With responsibility for the UK Digital Product roadmap, youll influence strategy, execution, and performance ensuring our digital platforms … are robust, engaging, and always customer-first. As part of the UK leadership team, youll collaborate closely with Group, IT, Marketing, and Customer Experience colleagues, while also being the key voice in the UK for digital product strategy and delivery with our US partners. What youll be leading Innovation & Strategy: Shape and execute a bold digital product strategy More ❯
Employment Type: Permanent, Work From Home
Posted:
Customer Engagement
Hertfordshire
10th Percentile
£47,500
25th Percentile
£57,500
Median
£70,000
75th Percentile
£97,500
90th Percentile
£100,000