1 to 25 of 36 Permanent Customer Service Jobs in Hertfordshire

looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring … smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture ...

Customer Service Specialist Location: Hybrid (2 days per week in Hatfield) Job Type: Full-time My client are looking for a Customer Service Specialist to join their expanding team. This role offers a unique opportunity to drive exceptional customer experiences and play a key role … Accurately record and manage B2B and B2C enquiries using Salesforce, qualify inbound sales opportunities, schedule site visits, and manage client communications across various platforms. Customer Journey & Account Ownership : Take full ownership of the customer journey, providing empathetic support and clear communication to help clients navigate their issues confidently. ...

Have you a proven background in customer service or claims handling? Are you able to stay calm, be empathetic whilst guiding clients through difficult and stressful situations? Are you tech-savvy? Are you looking to work for a global organisation who believe in development and growth within … want a structured career path? Would you like to join a fast-growing ground engineering contractor global organisation? As an experienced Customer Services Advisor, you will help drive the customer journey experience from the outset keeping operations running efficiently and smoothly, you will act as a reliable point ...

Client Operations Specialist/Customer Service Administrator Ware, Hertfordshire £30,000 + Benefits Full-time | MondayFriday Onsite initially, with hybrid working expected once settled into the role Were hiring for a growing technology services business looking for an organised, personable Client Operations Specialist to become a key point … customers, suppliers and internal teams. This is a varied position where youll support multiple departments and help keep everything running smoothly from handling customer enquiries through to coordinating installations, equipment and service requests. What youll be doing: Acting as a first point of contact for customers via phone ...

Support Engineer - Stevenage VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will … committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3 party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus ...

role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

Desktop Support Engineer – Stevenage VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team. The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed … delivering excellent customer service across both face-to-face and remote interactions. The role: This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through … office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer base. Recognise and maximise upon ...

content to ensure customers are presented with the most relevant tyres for their vehicle, driving requirements and budget. Working at the intersection of customer experience and commercial performance, the role balances key business objectives including conversion, revenue, margin, stock availability and supplier priorities to maximise trading performance and customer … category pages, product listings and recommendation modules to maximise visibility and conversion. Define, implement and continually refine merchandising rules that balance commercial performance with customer relevance and vehicle compatibility. Manage promotional placement and featured ranges, including supplier-funded campaigns, ensuring optimal exposure and return on investment. Analyse customer ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking ...

Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/ ...

Company An established and progressive organisation with a strong reputation as an employer of choice. The Role We are looking for an IT Service Desk/1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent You will … queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment. Key Requirements Previous experience in a 1st Line ...

Company We are a leading provider of innovative security solutions, specialising in CCTV, alarm systems, and integrated security technology. We are looking for a customer-focused and technically minded Support Advisor to join our team. If you have a passion for problem-solving and a background in security systems … cutting-edge products in a supportive and dynamic environment. The Role In this varied role, you will be the first point of contact for customer support, handling queries across phone, email, and face-to-face channels. You will diagnose technical issues, provide pre-sales advice, and assist with product ...

equivalent experience. Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security. Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note ...

Newstaff Employment is recruiting for a multi-skilled Service Engineer to carry out maintenance, reactive callouts and small works on fire alarm, emergency lighting, CCTV, intruder alarm and access control systems. The role will involve diagnosing faults, liaising closely with the service team to ensure sufficient scheduling … completion of works. Complete accurate reporting including service reports. Complying with health and safety legislation, company policies and safe working conditions. Participate in the out-of-hours standby and call-out rota. Maintain the company vehicle. All other tasks as required. Requirements Proven experience servicing and maintaining both Fire ...

supporting services that underpin critical Defence and national security outcomes. This is more than a traditional support role. You'll work across infrastructure delivery, service transition and operational support, helping move new capabilities from development into live production while maintaining and enhancing existing platforms. Working alongside experienced subject matter … single specialism. A proactive approach to taking ownership of tasks and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Customer service skills and experience of dealing and resolving complex issues. ...

Typically, this person will be responsible for the installation, servicing, maintenance, and fault-finding of CCTV and Access Control systems across commercial and industrial customer sites throughout North London, Hertfordshire, and Essex. Duties and Responsibilities of the Security Engineer: Installation and commissioning of CCTV and Access Control systems. Carrying … planned preventative maintenance visits. Diagnosing and rectifying faults on security systems. Completing service reports and relevant documentation. Providing excellent customer service whilst attending client sites. Participating in the company call-out rota and responding to emergency breakdowns. Ensuring all work is completed in line with industry standards ...

Unix/Linux and Windows environments, as well as VMware and Docker Autonomous, detail-oriented, responsive, with strong analytical skills Excellent interpersonal skills and customer service mindset Team player French is a plus #J-18808-Ljbffr ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

departments to minimise disruption and maximise impact. Work closely with suppliers (MS International team and external providers) to ensure value for money and great customer service. Act as the primary point of contact for business system-related inquiries and troubleshooting, ensuring timely and effective issue resolution. Manage cross-team ...

required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers. Your Role Accountabilities... Setup, operate, maintain, troubleshoot and control all aspects of industry leading … shift pattern involving AM and PM shifts. Qualifications & Experiences... Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry. Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events. Experience of working with installed ...