1 to 25 of 72 Permanent Customer Service Jobs in Hertfordshire

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious More ❯

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service More ❯

to £31,586 pa - pro rata for hours worked JOB TITLE ICT Service Desk Technician POST NUMBER WEEKLY WORKING HOURS 37 SALARY RANGE £29,093 to £31,586 pa - pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage and Hertford ABOUT THE ROLE The key responsibility of … the role is to provide customer service and technical IT support to users (both on-site office locations and on remote locations) of IT Services at both East Herts and Stevenage Borough Councils. To ensure resolution of as many support cases as possible at first point of contact … and provide the interface between the IT Service and its customers. The role requires you to deal with a variety of support cases which can vary from cases that range from 5 minutes on the telephone to more complex support cases which can span over 1-2 weeks. Complex More ❯

The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work in … G4S, you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include … courteous image to all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed service delivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate More ❯

of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in … unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

About Us: Chalkline are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop … technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients. We have a lot of proactive alerts … Entra • Intune • Windows Server (2019/2022/2025) • Active Directory • Windows networking • Basic routing, switching and Firewall rules • Printer troubleshooting • Responsibilities • Deliver outstanding customer service If you feel you have the skills and experience to be successful in this role then apply today! Benefits we offer in More ❯

they are delivered to the required time, cost and quality and they deliver the anticipated outcomes and benefits. Operate the services to the expected service levels, cost points. Maximise the responsible deployment and adoption of SAP platform services and manage the utilisation of platform services. Work with Cybersecurity and … of managers and employees, across a large, global, and interdisciplinary team. Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity, with an unyielding focus on customer service excellence. Essential knowledge S4 Hana knowledge. Frameworks and processes, e.g. … condensed manner to various stakeholders verbally and in writing. 3-5 years of product management or related experience OR a strong track record of customer-centric thinking that indicates future success in this role. Significant experience in customer- and user-facing roles. Job Title: Head of SAP - Centre More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

technical teams. To actively seek and deliver on new business opportunities across existing and new accounts. To be a voice and champion of the customer within PayPoint. Principle Responsibilities Secure & communicate an ongoing understanding of competitive movements across customers and recommend corrective actions to the business. Develop and maintain … and wholesale customers Knowledge and understanding of the grocery retail landscape from technology, to FMCG & supply chain To have experience of business-to-business customer service management. To have knowledge of utility or payment markets would be an asset. To have customer service experience. Knowledge of More ❯

technical teams. To actively seek and deliver on new business opportunities across existing and new accounts. To be a voice and champion of the customer within PayPoint. Principle Responsibilities Secure & communicate an ongoing understanding of competitive movements across customers and recommend corrective actions to the business. Develop and maintain … and wholesale customers Knowledge and understanding of the grocery retail landscape from technology, to FMCG & supply chain To have experience of business-to-business customer service management. To have knowledge of utility or payment markets would be an asset. To have customer service experience. Knowledge of More ❯

based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users laptops is greatly beneficial. Prior experience of working in a face to face customer service environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯

based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users laptops is greatly beneficial. Prior experience of working in a face to face customer service environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯

based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users’ incidents, working within SLA’s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users’ laptops is greatly beneficial. Prior experience of working in a face to face customer service environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯

based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users’ incidents, working within SLA’s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users’ laptops is greatly beneficial. Prior experience of working in a face to face customer service environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯

a passion for technology and events, who’s confident working directly with clients and thrives in fast-changing environments. A blend of technical ability, customer service, and adaptability is key. Proficiency in HTML & CSS (in a professional or demonstrable personal capacity) Experience working in a client-facing or … customer service environment Comfortable with Microsoft Office tools and ideally Jira Exposure to JavaScript, jQuery, React, or MySQL is a plus Willingness to travel and work on-site in the UK and abroad, sometimes at short notice Next Steps This Project Technician opportunity is attracting strong interest—if More ❯

a passion for technology and events, who’s confident working directly with clients and thrives in fast-changing environments. A blend of technical ability, customer service, and adaptability is key. Proficiency in HTML & CSS (in a professional or demonstrable personal capacity) Experience working in a client-facing or … customer service environment Comfortable with Microsoft Office tools and ideally Jira Exposure to JavaScript, jQuery, React, or MySQL is a plus Willingness to travel and work on-site in the UK and abroad, sometimes at short notice Next Steps This Project Technician opportunity is attracting strong interest—if More ❯

thinkers who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking a Customer Service Analyst for a short-term contract role. This position is based in Garden City, Welwyn, and involves hands-on tasks such as More ❯

thinkers who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking a Customer Service Analyst for a short-term contract role. This position is based in Garden City, Welwyn, and involves hands-on tasks such as More ❯

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced … IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior … Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services … tools and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in … line with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter More ❯