1 to 25 of 56 Permanent Customer Service Jobs in Hertfordshire

Customer Support Team Leader position at Trinity Estates Location Hybrid/Hemel Hempstead Working Hours 0900 - 1710 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and … located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career … work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. About us Customer Support Team: We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents More ❯

Field Service Engineer Hertford and surrounding region £40k + car/allowance + callout rota up to £7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result of continued success and … an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory equipment associated with Clinical … and Industrial markets in the Hertford area and surrounding region of the UK. Once trained on the portfolio of solutions, the successful field service engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name blue More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join … our UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities … escalations confidently and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing smarter processes. Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience leading More ❯

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager to join … a forward-thinking organisation based in Hemel Hempstead. This is a pivotal role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high … escalations with confidence and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing process enhancements. Driving the adoption of automation and AI technologies to increase efficiency and customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly … Analyst, Windows XP/7/8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education More ❯

the Company: Join a leading Facilities Management provider delivering hard and soft services to a range of commercial and industrial clients nationwide. We pride ourselves on providing first-class customer service and a supportive team culture, offering engineers the tools, training, and autonomy to thrive in their roles. Role Overview: We are looking for a skilled Mobile Fabric … commercial sites in the Watford area. You will be responsible for ensuring buildings are safe, well-maintained, and compliant, working closely with the wider FM team to deliver exceptional service to clients. Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive repairs on a range of building fabric systems. Undertake general building maintenance tasks, including carpentry, plumbing, painting … duties. Respond quickly and effectively to reactive maintenance requests. Complete all job sheets and paperwork accurately, maintaining compliance with company procedures. Liaise with clients and site teams, providing excellent customer service at all times. Ensure all work is carried out safely and in accordance with health & safety guidelines. Support the wider engineering team with additional duties as required. More ❯

Training and Implementation Specialist My client, based in Welwyn, are looking for a confident, positive and enthusiastic customer focused person to support the project manager in this exciting new role. The role involves onboarding and training customers to use Open Banking software which is a fast-growing product for this company. You don’t have to have amazing IT … sessions for clients Support the Project Manager with department and revenue growth Account Managing clients Support with software development and testing Requirements Highly focussed with strong organisational, communication and customer service skills Must have the ability to work independently within a small team Assertive, determined, self-motivated Be keen to learn and the ability to adapt and evolve … but growing team, where there is excellent opportunity for career development. Ideal Candidate: Bubbly personality Numerate Happy to engage with and build relationships with customers Good administrative skills Excellent Customer Service skills Perks! Laptop Mobile Phone £3k Bonus (after probation) Growing department with good career potential within an expanding team Company pension contribution of 6% Generous holiday and More ❯

per week after qualifying period/0830-5pm or 9am – 5:30pm/Fri – 4:30pm finish. Training and Implementation Specialist: Are you a confident individual with excellent customer service skills? Do you bring a proactive, ‘can do’ attitude and want to be part of a successful, growing team? Does the idea of providing training, account management … sessions for clients Support the Project Manager with department and revenue growth Account Managing clients Support with software development and testing Requirements Highly focussed with strong organisational, communication and customer service skills Must have the ability to work independently within a small team Assertive, determined, self-motivated Be keen to learn and the ability to adapt and evolve More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

We are currently recruiting an Operations Manager for one of our prestigious customers based in Stevenage . You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of … the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team have clear business objectives and deliverables … in order to drive high levels of customer satisfaction and quality of service. What youll do Provide secondary point of contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via More ❯

We are currently recruiting an Operations Manager for one of our prestigious customers based in Stevenage . You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of … the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team have clear business objectives and deliverables … in order to drive high levels of customer satisfaction and quality of service. What youll do Provide secondary point of contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/… The role requires strong technical and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer … across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute More ❯

Salary : £25,000 – £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Are you passionate about Microsoft 365 and looking … developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you’ll be doing as our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. … Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer service while developing your technical expertise. Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we’re looking for To hit the More ❯

We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. Please note this is a full-time office-based role working … Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key Responsibilities as a Service Desk Coordinator: Plan and coordinate reactive jobs to meet SLAs. Ensure legal compliance and timely completion of all planned works. Monitor project scope, cost, and resource allocation to maintain quality standards. Support … service desk operations, ensuring smooth communication and workflow. Highlight and address concerns promptly with management. Assist with contracts, focusing on process efficiency and team collaboration. Manage resources, plan job schedules, and prioritise emergency work as needed. Maintain accurate data for reports and ensure customer satisfaction. Qualifications/Skills required for the role of Service Desk Coordinator: Strong More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project Development and … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is hybrid and … Management experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager More ❯

Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and … and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote … adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities. More ❯