1 to 25 of 30 Permanent Customer Service Jobs in Hertfordshire

looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring … smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture ...

Service Delivery Analyst Hemel Hempstead £28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where … make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial ...

This is a varied role where you'll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people. … resolve hardware, software and network-related issues Log, manage and update support tickets accurately Deliver on-site support and maintenance when required Monitor customer systems and proactively identify potential issues Maintain clear and accurate documentation of support activities Communicate effectively with customers, providing updates and managing expectations Build positive ...

mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with · Commercial IT Support experience (1st or 2nd Line) · Microsoft 365 and Windows support experience · Active … Directory experience would be advantageous · Excellent communication and customer service skills · A genuine passion for IT and technology · CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make ...

mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active … Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to £32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other … sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking ...

experience, providing services to domestic and commercial clients across the UK and Ireland. Due to continued growth, they are looking for an organised and customer-focused individual to join our busy team. Key Responsibilities Manage customer accounts and provide excellent customer service. Liaise with clients, suppliers ...

Transport Planning Coordinator is responsible for planning and coordinating road transport movements across the UK, ensuring customer requirements are met through efficient vehicle utilisation, cost effective planning, and high quality operational execution. Working closely with customers, hauliers, distribution centres, and internal teams, the role manages transport activities from order … planning through to operational completion, ensuring accurate system updates, effective communication, and excellent customer service throughout the process. The role contributes to the smooth and efficient operation of the business by delivering reliable transport solutions, supporting operational performance, and ensuring agreed service levels, budgets, and timescales ...

tasks such as mailbox management, user provisioning, and network troubleshooting. Familiarity with networking and network management, WAN, LAN and VPN. Excellent problem-solving and customer service skills. Ability to work effectively with third-party suppliers and manage escalations. Experience with MDM solutions such as Intune. Strong verbal ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here … engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud ...

responsible for developing new business opportunities, building strong relationships with architects and customers, and working closely with internal teams to ensure a seamless customer experience. Key Responsibilities Own the full sales process from initial enquiry through to order completion. Develop new business opportunities and build long term client relationships. … Liaise with architects, customers, and internal departments to support projects and sales activity. Prepare quotations and process customer orders accurately. Calculate costs and provide accurate pricing, requiring strong mathematical skills. Deliver excellent customer service throughout the sales journey. Maintain CRM records and sales documentation. Support the team ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

permissions and passwords Escalating more complex issues when required Delivering friendly and patient support to colleagues WHAT WE’RE LOOKING FOR Commercial IT support, service desk or helpdesk experience Experience working with a ticketing system Confident troubleshooting of end-user hardware and software Microsoft 365 and Windows knowledge Strong … communication and customer-service skills A logical, calm and helpful approach Active Directory experience would be advantageous CompTIA A+ or current study towards it would be beneficial A driver with their own transport, able to reach the location easily for an 8am start If you have practical ...

Typically, this person will be responsible for the installation, servicing, maintenance, and fault-finding of CCTV and Access Control systems across commercial and industrial customer sites throughout North London, Hertfordshire, and Essex. Duties and Responsibilities of the Security Engineer: Installation and commissioning of CCTV and Access Control systems. Carrying … planned preventative maintenance visits. Diagnosing and rectifying faults on security systems. Completing service reports and relevant documentation. Providing excellent customer service whilst attending client sites. Participating in the company call-out rota and responding to emergency breakdowns. Ensuring all work is completed in line with industry standards ...

Fire & Security Engineer Service and Faults Location: Hertfordshire Salary: £35,000 £42,000 (DOE) Benefits: Door-to-door travel 25 days holiday + bank holidays + your birthday off Company car/van Overtime Call-out rota Industry-leading training & career progression Ready to grow your career with … opportunity you've been waiting for. About the Role: We're on the hunt for an experienced Fire & Security Engineer with strong service and fault-finding skills across Fire Alarms, CCTV, Access Control, and Intruder Systems. You'll be working across a variety of client sites, including major blue ...

ensure that the quality of presentation in terms of operational readiness and relevance are maintained over time, whilst anticipating and responding to changing customer needs and future trends. Your Role Accountabilities Manage, train, and develop the Technical Services team, ensuring high performance, compliance, and consistently high service standards. … leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions or Live Events delivering consistently high customer service standards. Technical and maintenance expertise across AV installations/Exhibits including electronics, interactives and animatronics with familiarity with networked show control systems ...

will cover sites across West Hertfordshire including Tring, St Albans, Watford and Hemel Hempstead. \n You will be well-versed in Windows 11 and customer focussed, willing to go above and beyond in order to provide top quality customer service. \n You will be rewarded with an excellent … annual leave, pension scheme, team outings and many more perks! \n Field Engineer - Key Skills: \n \n Positive, Proactive can-do attitude \n Exemplary customer service skills \n Windows 11 \n Support covering Desktops, printers, scanners and Servers \n Full UK Drivers Licence \n\n Field Engineer ...

recommend enhancements. Required Skills & Qualifications: Extensive Experience: Proven track record in delivering and implementing Microsoft Dynamics 365 solutions across various modules such as Sales, Customer Service, and more. Technical Proficiency: Advanced knowledge of Microsoft Dataverse, SQL, FetchXML, and performance optimisation. Certifications: Hold Power Platform and Dynamics 365 certifications ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

intercom systems. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team Strong communication and customer service skills. Experience with Verkada security systems is an advantage Hold a Full Valid UK Driving Licence ...

intercom systems. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team Strong communication and customer service skills. Experience with Verkada security systems is an advantage Hold a Full Valid UK Driving Licence ...

ensuring every project is delivered to the highest possible standard. You'll work from technical drawings, diagnose faults, overcome technical challenges and provide excellent customer service while working closely with clients and other trades on site. Projects are predominantly based across London and the South East, although occasional ...

position dealing with a range of underfloor heating systems sold into main contractors, plumbing contractors, mechanical contractors and house builders. Manage and develop existing customer accounts to maximise sales and account growth. Handle enquiries, quotations and orders, ensuring excellent customer service throughout. Identify opportunities to upsell ...