15 of 15 Permanent Customer Service Jobs in Hertfordshire

Customer Service Executive Nouvo Recruitment are delighted to be working with one of the UK’s leading independent providers of business voice, data, IT, cloud & technology services. Duties & Responsibilities Dealing with customer and general queries over the phone, email and via our web chat to ensure … customer satisfaction Working closely with the Account Management team Ensuring all communication is recorded and activities updated on the CRM system Building strong and enduring personal relationships with customers Liaise with third parties such as suppliers and the networks Work to service level agreements Escalating customer complaints ...

Location: Hemel Hempstead Salary: £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base ...

technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: The Internal Account Management Team Leader is responsible for leading and developing … Internal Account Management (IAM) function, ensuring a consistently high standard of customer service, commercial support, and internal collaboration. The role focuses on people leadership, operational oversight, and customer experience, acting as the primary escalation point for IAM activity and ensuring that quotations, sales orders, and customer ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Regional Service Manager, Medical Diagnostic Systems Overall Earnings £81,000 Basic Salary £66,000 Bonus £6,000 Company Car (electric/hybrid options available) Excellent Benefits Package The Role – Regional Service Manager, Medical Diagnostic Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships with key customers Regularly attending meetings and providing customer care Ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction Financial ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles … also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/ ...

remote support across a broad range of hardware, software, and modern workplace technologies. Youll work independently for much of your time, travelling to customer sites, diagnosing issues, completing installations, and supporting project activities. Its a role suited to someone who values variety, is comfortable managing their own workload … takes pride in delivering a reliable, well-communicated service. Your work will have a direct impact on customer operations, making this a position where technical ability and professional customer interaction both matter. You will: In this dynamic, field-based role, youll provide technical support to Littlefish contract customers ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range … across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues ...

Dynamics365, ProSuite, Canvas * Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required. * When required provide out of hours support for major incidents and upgrades as required (Time … built, upgraded, and optimised for peak application performance. * Provide 3rd line applications support to all colleagues across the company. * Accurately record and update service requests, problems and change requests using the ITSM system. * Act as a permanent member of Technical Change Board. * Mentor the DevOps Applications Engineers to improve ...

Werelookingforaforward-thinkingprofessionaltojoinahigh-performingMicrosoftpractice,whereyoulltakealeadroleinthetechnicaldesignanddeliveryofsecure,scalableDynamics365andPowerPlatformsolutions. ThisisaUK-basedremoterole,withoccasionaltraveltoclientsitesorteamhubsinGlasgoworReading. SCClearanceeligibility isrequired. WhatsonOffer Basesalaryupto £80,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewith Dynamics365CE andthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwith Azure ExperienceworkingwithREST/ ...

assist with day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations while delivering excellent customer service. This is a multi-functional role covering all activities related to UK administration, enabling team members to support each other during busy periods and absences. … promptly. Document and follow up on queries in a timely manner. Monitor and maintain records for managing returns (RGAs). Identify and resolve customer issues, escalating where necessary. Support loan stock requests and maintain ERP and CRM systems. Run, review, and update reports and spreadsheets. Train and support colleagues ...

growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for operational support, you'll play a crucial part in ensuring service requests … Responsibilities In this role, you will support the day‑to‑day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance ...