9 of 9 Permanent Incident Management Jobs in Hertfordshire

SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring and … analysing security threats for multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats and SOC performance. Familiarity with NIST … Cybersecurity, MITRE ATT&CK, Splunk, Sentinel and ISO27001 is vital What you will be doing: Lead, mentor, and develop SOC analysts and incident responders. Provide technical direction, conduct performance reviews, and foster continuous improvement. Oversee full lifecycle of security incidents from detection to resolution. Ensure compliance with SLAs and escalation protocols. Maintain and enhance incident response plans and More ❯

and optimise SIEM and SOAR platforms (Splunk, Sentinel, Elastic) to enhance detection and automation capabilities. Drive continuous improvement through ITIL-aligned processes and adherence to CREST standards. Oversee vulnerability management, threat intelligence, and incident response plans. Communicate security posture, risks, and incident outcomes clearly to senior stakeholders. Ensure operational readiness and contribute to maintaining industry accreditations. Have … to bring a number of the following to this SOC Operations Manager role: Proven experience leading SOC operations in a 24×7 or multi-client environment. Strong background in incident management, threat detection, and escalation processes. Technical depth across SIEM/SOAR tooling, preferably Splunk or Microsoft Sentinel. A passion for developing teams — coaching analysts and building collaborative More ❯

Hands and Feet Support (FSO) role is responsible for executing physical tasks within the data center, supporting remote teams, and ensuring operational continuity through proactive monitoring, hardware handling, and incident response. Shift Pattern: 24x7 Support ? 12-hour rotational shifts Key Responsibilities:- CRU Handling: Assist with Customer Replaceable Unit (CRU) replacements and installations. Cabling & Patch Panel Management: Perform structured … including hardware receipt and dispatch. Engineer Escorting: Escort vendors and engineers within the data center following security protocols. Smart Hands Support: Provide remote hands assistance for hardware troubleshooting, cable management, and device resets. Remote Escort Requests: Respond to and manage remote escort requests from internal teams. First Responder Duties: Act as the initial point of contact for vendor support … via email and telephone. Monitoring: Monitor telephony and email channels for support requests and alerts. Environmental Monitoring: Use native tools to monitor temperature, humidity, and other environmental parameters. Incident Response: Support incident management processes and escalate issues as needed Qualifications & Skills: Basic understanding of data center infrastructure, cabling standards, and cooling systems. Experience with Nlyte or similar More ❯

understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions … incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯

Systems Administrator/Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … technical support to scientific users, bridging the gap between research demands and IT infrastructure. Leverage any scientific computing experience to optimize system performance and manage specialized applications. Assist with management of high-performance compute resources, including experience with Slurm, clustering, and related HPC technologies. Work closely with other technical teams and stakeholders to align IT services with organizational needs. … and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance issues, including understanding the impact of GPUs, networking More ❯

issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. What you'll need Good understanding of product More ❯

00am – 4:00pm Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your team More ❯

in data engineering or data operations. Experience managing or mentoring offshore technical teams. Solid understanding of data pipelines, workflow debugging, and data lineage tracing. Familiarity with stakeholder engagement and incident management. Proactive, hands-on problem solver who thrives in fast-moving environments. More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯