1 to 25 of 45 Permanent Incident Management Jobs in Hertfordshire

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through … and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate … Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying More ❯

a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through … and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate … Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying More ❯

a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through … and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate … Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying More ❯

Maintenance (CFM) Manager you will be based at our Hemel Hempstead site, providing engineering services and guidance on property matters affecting the on-going management and development of the critical and non-critical infrastructure within the Data Center facilities. As part of this you will be instrumental in the … planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. You will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site. What you will do Be … high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to. Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism More ❯

Solid experience in Wintel environments with deep understanding of systems integration. Hands-on expertise across: Systems installation/decommissioning (HSIN) – Level 3 Service desk & incident management (USUP) – Level 3 Problem management (PBMG) – Level 3 System software (SYSP) – Level 4 Change Management (CHMG) – Level 3 Technical Specialism More ❯

Solid experience in Wintel environments with deep understanding of systems integration. Hands-on expertise across: Systems installation/decommissioning (HSIN) – Level 3 Service desk & incident management (USUP) – Level 3 Problem management (PBMG) – Level 3 System software (SYSP) – Level 4 Change Management (CHMG) – Level 3 Technical Specialism More ❯

Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support … We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. … significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk – ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk – ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk – ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯