1 to 2 of 2 Permanent Incident Response Jobs in Hertfordshire with Remote Work Options

continuously developed. This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board. Your Opportunity Lead and develop: Manage … the day-to-day operations of our Digital Operations team, focusing on exceptional support and strategic product advancements. Strategic oversight: Spearhead critical monitoring and response initiatives aligned with best practices in Observability and Site Reliability Engineering. Innovation and improvement: Continuously seek innovative ways to enhance our support processes, integrating … cutting-edge technology solutions and refining our incident response strategies. What We’d Like You to Bring Experience and expertise: A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles. Leadership acumen: Proven leadership more »

Netweaver and Hana databases. Monitoring system performance and addressing issues to uphold optimal uptime and reliability. Analysing error trends and managing problems effectively. Prompt incident response. Thorough documentation of current and new systems, ensuring accuracy. Beneficial experience in implementing and maintaining security policies and procedures (SAP Security). Collaboration more »