12 of 12 Permanent Performance Metrics Jobs in Hertfordshire

operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams Monitor and … report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data … flows, and integrations Ability to communicate technical solutions in a clear, business-focused way Skilled in analysing performance metrics and customer feedback Familiarity with automation or AI in customer support is an advantage Benefits Private healthcare Flexible working options Employer pension contributions 25 days annual leave plus bank holidays Wellness reimbursement (e.g., gym or activity memberships) Regular company More ❯

Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes … creating clear and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with More ❯

test environments, ensuring proper replication of production environments where applicable. Implement environment provisioning tools and automation scripts to streamline the setup and maintenance process. Regularly monitor the health and performance of test environments, identifying and resolving any issues promptly. Perform environment refreshes and updates to reflect the latest software versions and configurations. Manage environment capacity and resource allocation to … ensure efficient test execution across projects. Implement environment monitoring tools to track performance metrics and identify potential bottlenecks. Identify opportunities to automate test environment setup and maintenance processes. Evaluate and implement new technologies or tools to improve environment efficiency and performance. What you'll need to Work closely with Service Managers, Test Managers, Developers, Test Analysts, and other More ❯

technical background, experience in team management, and the ability to align data processes with business objectives. Key Responsibilities: Lead and develop the internal data team, including hiring, mentoring, and performance management Build and maintain scalable data pipelines, storage solutions, and reporting dashboards Ensure data accuracy, quality, governance, and compliance with relevant standards Translate business needs into technical requirements and … data-driven solutions Collaborate with marketing, product, and executive teams to support decision-making Monitor performance metrics and proactively identify areas for optimisation Own and refine the company's data strategy, aligned with broader business goals Requirements: Minimum 5 years of experience in data analysis, engineering, or BI roles At least 1-2 years in a leadership or More ❯

technical background, experience in team management, and the ability to align data processes with business objectives. Key Responsibilities: Lead and develop the internal data team, including hiring, mentoring, and performance management Build and maintain scalable data pipelines, storage solutions, and reporting dashboards Ensure data accuracy, quality, governance, and compliance with relevant standards Translate business needs into technical requirements and … data-driven solutions Collaborate with marketing, product, and executive teams to support decision-making Monitor performance metrics and proactively identify areas for optimisation Own and refine the company's data strategy, aligned with broader business goals Requirements: Minimum 5 years of experience in data analysis, engineering, or BI roles At least 1-2 years in a leadership or More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

technical implementations. Experience in leading organisational change and transformation projects, including resetting processes and reconnecting business units would be a real advantage. Plus, the ability to measure and analyse performance metrics to ensure that objectives are met, and business benefits are realised. In return for your commitment, you can expect • A competitive salary package • Industry leading benefits Ricoh More ❯

defence tech, The Hardware-in-the-Loop (HWIL) team is central to testing and developing next-gen missile systems using real hardware and high-fidelity simulations to fine-tune performance, validate capability, and reduce risk ahead of live trials. You'll be working in a high-tech simulation environment, running complex, real-time scenarios that connect directly to missile … and analysing how it performs in flight-like conditions Using Linux and programming in C/C++ Collaborating with systems engineers, analysts and other specialists Diving into system behaviour, performance metrics and integration challenges To secure this Hardware-in-the-Loop Simulation Engineer role you will need to have a breadth of experience bringing a good mix of More ❯

integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and … UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I More ❯

integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and … UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I More ❯

integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and … UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I More ❯