12 of 12 DemandTrendPermanent Performance Metrics Jobs in Hertfordshire

operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams Monitor and … report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data … flows, and integrations Ability to communicate technical solutions in a clear, business-focused way Skilled in analysing performance metrics and customer feedback Familiarity with automation or AI in customer support is an advantage Benefits Private healthcare Flexible working options Employer pension contributions 25 days annual leave plus bank holidays Wellness reimbursement (e.g., gym or activity memberships) Regular company More ❯

be doing Technical Leadership Lead the iOS development team in the design, development, deployment, and maintenance of iOS applications. Oversee architecture and design decisions for new features, ensuring scalability, performance, and maintainability, working closely with the Architecture Team (Solution & Enterprise Architecture). Conduct code reviews to ensure adherence to best practices, coding standards, and technical guidelines to ensuring high …/UX design principles for iOS, and experience with tools like Figma, or Sketch. Experience with version control systems, particularly Git, and CI/CD pipelines. Knowledge of IOS performance tuning and optimisation techniques. Soft Skills Strong leadership and team-building skills. Excellent communication skills, both written and verbal. Ability to work in an agile, fast-paced environment and … environment. Familiarity with Kotlin/Java development (for potential cross-platform efforts). Worked in a Technical Authority role. Key Measures of Success: Code Quality & Technical Standards Code Review Metrics - The percentage of code reviews completed on time, also the quality of the feedback provided leading to improvements in the codebase. Code Coverage - The percentage of code covered by More ❯

Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes … creating clear and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with More ❯

technical background, experience in team management, and the ability to align data processes with business objectives. Key Responsibilities: Lead and develop the internal data team, including hiring, mentoring, and performance management Build and maintain scalable data pipelines, storage solutions, and reporting dashboards Ensure data accuracy, quality, governance, and compliance with relevant standards Translate business needs into technical requirements and … data-driven solutions Collaborate with marketing, product, and executive teams to support decision-making Monitor performance metrics and proactively identify areas for optimisation Own and refine the company's data strategy, aligned with broader business goals Requirements: Minimum 5 years of experience in data analysis, engineering, or BI roles At least 1-2 years in a leadership or More ❯

technical background, experience in team management, and the ability to align data processes with business objectives. Key Responsibilities: Lead and develop the internal data team, including hiring, mentoring, and performance management Build and maintain scalable data pipelines, storage solutions, and reporting dashboards Ensure data accuracy, quality, governance, and compliance with relevant standards Translate business needs into technical requirements and … data-driven solutions Collaborate with marketing, product, and executive teams to support decision-making Monitor performance metrics and proactively identify areas for optimisation Own and refine the company's data strategy, aligned with broader business goals Requirements: Minimum 5 years of experience in data analysis, engineering, or BI roles At least 1-2 years in a leadership or More ❯

test environments, ensuring proper replication of production environments where applicable. Implement environment provisioning tools and automation scripts to streamline the setup and maintenance process. Regularly monitor the health and performance of test environments, identifying and resolving any issues promptly. Perform environment refreshes and updates to reflect the latest software versions and configurations. Manage environment capacity and resource allocation to … ensure efficient test execution across projects. Implement environment monitoring tools to track performance metrics and identify potential bottlenecks. Identify opportunities to automate test environment setup and maintenance processes. Evaluate and implement new technologies or tools to improve environment efficiency and performance. What you'll need to Work closely with Service Managers, Test Managers, Developers, Test Analysts, and other More ❯

line with budgets and work to identify and reduce, with the aim to eliminate, any single points of failure, across the shopfloor. You will be data driven and use performance metrics and production information to make informed decisions on trends and make execute recommendations for improvements. Initiate, develop and execute operational improvement through problem solving and technical innovation … risk-free and safe work condition Conduct risk assessments to analyse risks and operational hazards and ensure actions are taken Lead and coach direct reports (2) to achieve high performance and defined development goals Desirable Experience We are looking for candidates with a range of skills and experience, but we're also keen to help people grow and develop … to hear from you: Qualifications in mechanical, electronics or production engineering Tenacious approach to continuous improvement with proven ability to identify, develop and implement improvements that deliver increased operational performance Able to demonstrate an understanding of statistical process control (SPC) , PFMEAs and lean manufacturing Excellent knowledge of and a champion of the latest manufacturing techniques Good financial understanding with More ❯

technical implementations. Experience in leading organisational change and transformation projects, including resetting processes and reconnecting business units would be a real advantage. Plus, the ability to measure and analyse performance metrics to ensure that objectives are met, and business benefits are realised. In return for your commitment, you can expect • A competitive salary package • Industry leading benefits Ricoh More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

the SOC Manager, CTI, and Incident Response leads to align on priorities and response strategies. Drive continuous improvement by flagging workflow issues, recommending SOP/playbook updates, and tracking performance metrics. Requirements Established cyber security background, especially in network security, infrastructure, and operating systems. Experience in mentoring or peer coaching within a SOC, with strong leadership and team-building More ❯

integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and … UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I More ❯