8 of 8 Permanent SLA Jobs in Hertfordshire

telephone communication skills Full clean driving licence, access to own vehicle & willingness to travel across the UK Ability to prioritise tasks to meet SLA requirements Calm under pressure, logical, and able to explain technical issues to non-technical users What can we offer you? Healthcare cash plan. This will give ...

Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

helping people find their feet. High-level responsibilities include: User-facing helpdesk support, onboarding & offboarding Acting as escalation point for the service delivery team SLA reporting, customer satisfaction reporting & improvement Hardware lifecycle management Windows & Mac (Linux nice to have) AD (on-prem & Azure), VPN, Anti-Virus Ticketing systems Knowledge base ...

medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre ...

Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year-end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL-based reporting (SSRS ...

print services Thin client environments Messaging systems Virtualisation Hardware infrastructure Experience leading infrastructure projects using methodologies such as PRINCE2 or PMI Strong understanding of SLA-driven environments, governance, and compliance Desirable Experience Previous team leadership or mentoring experience within infrastructure teams Experience contributing to pre-sales or solution design activities ...

desirable • Proven ability to manage and influence suppliers across multiple services, ideally within IT, digital, or other complex service environments • Strong contract and SLA management skills, with the ability to oversee supplier performance, renewals, and lifecycle governance • Excellent communicator and collaborator, able to engage with senior internal and external stakeholders ...