11 of 11 Permanent SLA Jobs in Hertfordshire

support for Google Workspace services and applications. Manage user accounts, permissions, access requests, and administration activities. Resolve incidents and service requests in line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident ...

asset inventories. Develop service mapping and governance capabilities. Implement audit and compliance controls. Reporting & Analytics Develop operational and executive dashboards. Create KPI and SLA reporting frameworks. Deliver trend analysis, performance monitoring, and data insights. Implement automated reporting and alerting mechanisms. Support continuous CMDB health monitoring. KPI Management Develop and maintain ...

RESPONSIBILITIES – TECHNICAL SUPPORT Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

activities across data centre and campus environments Support planning, scheduling and execution of works to meet client requirements Monitor and ensure SLA performance, escalating risks and issues where required Coordinate with internal teams, clients and third-party vendors to maintain service excellence Supervise cabling, installation, decommissioning and equipment handling activities ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

Service Desk operation across Maidenhead and Hemel Hempstead, sitting above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

Computacenter AG & Co. oHG in Hatfield is seeking a Technical Services Supervisor to lead a busy team and ensure customer commitments, SLA targets and quality standards are consistently achieved. You will coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues, while remaining hands ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

Lead, coach and support Engineers and team members within the Technical Services operation. Manage workload, resource allocation and workflow to ensure customer commitments and SLA targets are met. Monitor operational performance, escalating risks and resolving issues to minimise service impact. Maintain high standards of quality, accuracy and customer satisfaction. Support … team leadership or people management experience. Strong organisational, planning and workload management skills. Excellent communication, problem-solving and decision-making abilities. Experience working within SLA-driven environments. A proactive, customer-focused approach with strong attention to detail. Ability to multitask, prioritise effectively and perform under pressure. Hands-on experience with ...