15 of 15 Permanent Service Delivery Jobs in Hertfordshire

While the position is advertised under Boxxe, the successful candidate will work in a hybrid arrangement, primarily based at CAE’s headquarters in Hemel Hempstead. Your Mission 💪 As a Service Delivery Manager, your mission is to ensure the seamless delivery of high-quality services to CAE’s contract customers by overseeing key functions within the Service Department. You will own the performance of assigned contracts, working closely with the Service Desk and NOC to drive service improvements and enhance profitability. This customer-facing leadership role involves managing expectations across the business, leading Service Delivery Analysts, and supporting a wider portfolio of accounts while retaining ownership of all service deliverables for … your customers. Additionally, you will manage embedded Service Desk teams within nominated accounts, ensuring service performance and continuous improvement remain at the forefront of operations. What you’ll be doing 🎯 Own Managed Service Contract performance and ensure CAE NOC/Service Desk meets contractual and customer expectations. Manage Request, Change, and Escalation processes; drive accurate reporting More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications More ❯

a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits. Job Purpose: Responsible for pre delivery inspection of devices going through the workshop Managing rollouts and inputting of network information and software onto devices To be trained on refurbishing/repairing/part stripping of … 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent on Excel and have previous experience … of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High level of interpersonal skills Competency Levels More ❯

giving you hands-on experience with power upgrades, relocations, and efficiency improvements.Working closely with facilities providers, you’ll help maximise energy efficiency and reduce costs, while maintaining top-tier service standards. You’ll also manage changes, patching, and hardware configurations, building your expertise across the full data centre stack.With exposure to governance, asset management, and service improvement projects … ll need for this Data Engineer Position Experience working in high-risk environments and data centres Sound knowledge of infrastructure technologies and networking concepts Competent in MS Office and service delivery applications Strong organisational and communication skills About the company For over 3 decades, this company has been delivering IT infrastructure solutions across data centres and enterprises. This More ❯

SaaS, PaaS, IaaS. Duties: Provide day-to-day operational support for on-premises and cloud-hosted server environments and networks. Work closely with the Application Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations … in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment … where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up to date. What you'll need to succeed Essential Skills: Strong knowledge of resilient LAN and WAN infrastructure/technologies: Physical layer - Switching/Routing/Firewall or Virtual Layer - MPLS/VRF/ More ❯

SaaS, PaaS, IaaS. Duties: Provide day-to-day operational support for on-premises and cloud-hosted server environments and networks. Work closely with the Application Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations … in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment … where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up to date. What you'll need to succeed Essential Skills: Strong knowledge of resilient LAN and WAN infrastructure/technologies: Physical layer - Switching/Routing/Firewall or Virtual Layer - MPLS/VRF/ More ❯

solution issues. You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. In this role you will: Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including Elementsuite, Everyday, ResourceLink, MyView … Provide multi-channel support for complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques … or Managed Services customers; HCM industry knowledge is advantageous Experience working within a team and cross-functionally to achieve targets, incl SLAs, KPIS and successful outcomes including excellent Customer service The ability to work independently, be self-motivated and resilient (especially under pressure and working to tight deadlines), manage your own time and priorities, giving urgency when needed; able More ❯

solution issues. You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. In this role you will: Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS Competent at investigating and diagnosing data issues … Provide multi-channel support for complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques … or Managed Services customers; HCM industry knowledge is advantageous Experience working within a team and cross-functionally to achieve targets, incl SLAs, KPIS and successful outcomes including excellent Customer service The ability to work independently, be self-motivated and resilient (especially under pressure and working to tight deadlines), manage your own time and priorities, giving urgency when needed; able More ❯

diverse technologies and providers. The ideal candidate combines strong technical skills, a security-first mindset, solid problem-solving abilities, and the confidence to contribute to design discussions and ongoing service improvements. Your responsibilities in the role Provide 3rd line technical support for infrastructure services, ensuring operational stability and performance. Support the design and implementation of infrastructure solutions, contributing best … practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage the deployment, release, and transition of IT services, adhering to established change control processes. Ensure all solutions are implemented with IT security at the core, supporting the … organisation's security accreditations. Liaise effectively with internal teams, users, and external service providers, ensuring high levels of service delivery. Maintain accurate documentation and promote effective knowledge management practices. Essential Qualifications Strong experience in Microsoft Azure infrastructure and services. Proven track record in supporting and managing infrastructure environments (on-premise and cloud). Ability to provide senior-level More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯

and working with customers to help them understand, implement, configure or test good practice use of Zellis’ suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives … to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. In this role your key responsibilities will be: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis’ range of solutions and services, partnering with the customer to develop a “One Team … approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget Delivery of implementation tasks against the agreed project plan and scope, following the Zellis standard project Implementation methodology Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the More ❯