2 of 2 DemandTrendPermanent Ticket Management Jobs in Hertfordshire

a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to … through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to work in a fast-paced environment with minimal supervision. Strong prioritisation skills for ticket management and stakeholder management skills. Excellent written and verbal communication skills. Team player, able to contribute ideas improving internal processes and documentation. Strong problem solving and analytical More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯