1 of 1 Permanent Ticket Management Jobs in the Highlands

Senior Out of Hours Analyst, you will provide senior operational control across the Out of Hours service, with primary accountability for Monitoring and Event Management, Incident Management and escalation management. You will identify emerging risk, coordinate the appropriate response, maintain clear operational oversight and help protect service availability … assessing impact and ensuring appropriate action is taken in line with agreed processes. Coordinate with technical teams, suppliers and stakeholders to support the effective management, escalation and resolution of incidents and service disruptions. Maintain accurate event and incident records, provide timely updates, and ensure effective handovers to support continuity ...