Hillingdon, England, United Kingdom Hybrid / WFH Options
P. Moe Talent Collective
As an ApplicationSupportEngineer, you will act as the primary escalation point for complex technical issues that first-line support cannot resolve. This role bridges business and technology, maintaining live applications, ensuring integrations run smoothly, and driving ongoing improvements across all platforms. Our client's digital platforms help social care and health … Investigate, diagnose, and resolve incidents promptly within agreed timeframes, maintaining clear and friendly communication with all stakeholders. Troubleshoot and analyse complex technical problems, collaborating closely with Level 3 Support and Engineering to find lasting solutions. Manage escalation processes efficiently, ensuring timely cooperation with technical teams and keeping everyone informed. Monitor live systems through alerts and dashboards to identify … and resolve issues before they impact users. Support integrations across platforms such as Salesforce, Pendo, Vonage, GoCardless, and Stripe, ensuring smooth data flow and service reliability. Keep support documentation and playbooks updated, documenting recurring issues to streamline future resolutions. Assist in release readiness, share knowledge, and help teams prepare for new features. Create and update data More ❯
Hillingdon, Middlesex, United Kingdom Hybrid / WFH Options
P. Moe Talent Collective
As an ApplicationSupportEngineer, you will act as the primary escalation point for complex technical issues that first-line support cannot resolve. This role bridges business and technology, maintaining live applications, ensuring integrations run smoothly, and driving ongoing improvements across all platforms. Our client's digital platforms help social care and health … Investigate, diagnose, and resolve incidents promptly within agreed timeframes, maintaining clear and friendly communication with all stakeholders. Troubleshoot and analyse complex technical problems, collaborating closely with Level 3 Support and Engineering to find lasting solutions. Manage escalation processes efficiently, ensuring timely cooperation with technical teams and keeping everyone informed. Monitor live systems through alerts and dashboards to identify … and resolve issues before they impact users. Support integrations across platforms such as Salesforce, Pendo, Vonage, GoCardless, and Stripe, ensuring smooth data flow and service reliability. Keep support documentation and playbooks updated, documenting recurring issues to streamline future resolutions. Assist in release readiness, share knowledge, and help teams prepare for new features. Create and update data More ❯
Hillingdon, south east england, united kingdom Hybrid / WFH Options
P. Moe Talent Collective
As an ApplicationSupportEngineer, you will act as the primary escalation point for complex technical issues that first-line support cannot resolve. This role bridges business and technology, maintaining live applications, ensuring integrations run smoothly, and driving ongoing improvements across all platforms. Our client's digital platforms help social care and health … Investigate, diagnose, and resolve incidents promptly within agreed timeframes, maintaining clear and friendly communication with all stakeholders. Troubleshoot and analyse complex technical problems, collaborating closely with Level 3 Support and Engineering to find lasting solutions. Manage escalation processes efficiently, ensuring timely cooperation with technical teams and keeping everyone informed. Monitor live systems through alerts and dashboards to identify … and resolve issues before they impact users. Support integrations across platforms such as Salesforce, Pendo, Vonage, GoCardless, and Stripe, ensuring smooth data flow and service reliability. Keep support documentation and playbooks updated, documenting recurring issues to streamline future resolutions. Assist in release readiness, share knowledge, and help teams prepare for new features. Create and update data More ❯
