5 of 5 Permanent CRM Jobs in Hillingdon

of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud , and ensuring a seamless experience for both B2C and B2B customers. This is a hands-on, strategic role where … you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user-focused CRM platform. What You’ll Do: Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms Define, document, and … optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/ More ❯

of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud , and ensuring a seamless experience for both B2C and B2B customers. This is a hands-on, strategic role where … you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user-focused CRM platform. What You’ll Do: Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms Define, document, and … optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/ More ❯

case for call centre for understanding the service efficiency of the corresponding department. • Collect customer data of exhibitions, road shows, trainings, etc., summarize and refine valuable data to the CRM system and divert it to the business department • Combine and promote HQ product promotion strategies to analyze and manage distributors' purchasing data and inventory data. • Manage customers by different levels More ❯

include Spain and potentially France at a later stage Hybrid working out of the UK office Key Roles & Responsibilities · IT related support to business users across Oracle ERP, Salesforce CRM, and custom integration platforms in finance, supply chain and CRM business areas · Be the first-line support to troubleshoot and resolve business application system issues. · Support month-end and period More ❯

conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/… of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers. Proficiency in Microsoft Office & Teams; and updating CRM systems. Employee Benefits 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays. Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary More ❯