IT First Line Support
Hockley, West Midlands, UK
INSTARMAC GROUP
providing direct support. Liaise with other members of the IT team, third party providers, and other users to resolve problems. Identify and suggest improvements based on feedback from users. Time management of requests to ensure SLAs are being met. Works closely with and supports the IT team as required as part of projects and improvements. Take an active … role in providing support across our manufacturing operations, including the shop floor and warehouse where needed. Undertakes duties in accordance with all relevant management systems and controls. What you'll need: Previous experience as a 1st line support within a fast-paced manufacturing business. Ability to prioritise workload and manage expectations, whilst working to deadlines and SLAs. Excellent communication More ❯
Employment Type: Full-time
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