2 of 2 Permanent Customer Service Jobs in Hoddesdon

you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real … our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole team grow Getting involved … in exciting ICT projects and supporting wider service desk duties About you You'll have demonstrable experience in a similar role within a service desk or contact centre environment A natural flair for providing great customer service and clear communication Strong organisational skills and a collaborative approach A proactive mindset and a genuine enthusiasm for technology More ❯

you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real … our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole team grow Getting involved … in exciting ICT projects and supporting wider service desk duties About you You'll have demonstrable experience in a similar role within a service desk or contact centre environment A natural flair for providing great customer service and clear communication Strong organisational skills and a collaborative approach A proactive mindset and a genuine enthusiasm for technology More ❯