1 to 2 of 2 Permanent Customer Service Jobs in Hoddesdon

A Hoddesdon based ERP solutions firm need a Technical Support Consultant/Software Support Consultant to provide support and consultancy services to their European customer base. The Technical Support Consultant/Software Support Consultant will need BI report writing/development experience along with knowledge of ERP systems and … development projects as well as a degree. The Technical Support Consultant/Software Software Consultant duties include: Provide courteous and prompt customer service in response to customer support requests. Assist customers with software installations and configurations on the various supported platforms, such as Windows and Linux. A … our work is recharged to our customers, so timesheets must be entered for all work and checked at the end of each day. Document customer solutions, both for internal reference and for customer benefit. Manage full life cycle Business Intelligence and reporting projects for customers, including design, planning more »

Service Desk Technician Hertfordshire Hybrid - £30k Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to … the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent … customer service. Role & Responsibilities: Provide timely and accurate front-line support via phone, email, chat, or in-person requests Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals Identify the root causes of issues, implement fixes, and provide clear instructions to users Log and track more »