2 of 2 Permanent ServiceNow Jobs in Hoddesdon

focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established … Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The … closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the development of support documentation. Candidates should be educated to A Level standard and bring More ❯

focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established … Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The … closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the development of support documentation. Candidates should be educated to A Level standard and bring More ❯