1 of 1 Permanent Social Skills Jobs in Hoddesdon

Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution … compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the … development of support documentation. Candidates should be educated to A Level standard and bring at least three years of experience in a service desk leadership capacity. Strong communication skills, attention to detail, accountability, and the ability to align service delivery with business goals are essential. Integrity and a commitment to continual improvement underpin success in this role. InterQuest Group More ❯