1 of 1 Permanent Customer Service Jobs in Holywell

level of technical expertise to the business. The role will make you the part of the team for contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents/calls … escalate where necessary beyond 2nd line Ensure that applications are installed and run efficiently across all platforms Escalate any Major Incidents to the Service Desk Team Leader Handling hardware issues and networking and switching where possible Documentation of resolution of incidents advising on best practice. Monitor the services/ ...