2 of 2 Permanent Microsoft Exchange Jobs in Hook

connectivity) Previous MSP experience preferred; alternatively, experience in a fast-paced service desk environment Confident supporting both Windows and Mac environments Experience with Microsoft 365, SharePoint, Exchange, and Microsoft Entra ID (Azure AD) Good understanding of documentation and ticketing best practice Hardware troubleshooting experience ...

line support via phone, email, and remote tools Log, manage, and resolve service desk tickets in line with SLAs Support users with Microsoft 365, Windows, and general IT issues Troubleshoot hardware, software, and connectivity problems Escalate complex issues to senior engineers when required Assist with new user setups … Support or Service Desk role, or strong IT qualifications with hands-on exposure Strong troubleshooting skills across Windows environments Basic knowledge of Microsoft 365 including Outlook, Teams, SharePoint, and Exchange Understanding of hardware, laptops, desktops, and peripherals Excellent communication and customer service skills Keen interest ...