Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior Management Team. Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence. Champion continuous improvement and service innovation across people, processes, and tools. Key Skills & Experience Strong experience managing a large , multi-functional customer support team (40+ More ❯
Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior Management Team. Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence. Champion continuous improvement and service innovation across people, processes, and tools. Key Skills & Experience Strong experience managing a large , multi-functional customer support team (40+ More ❯
including the management of any departure customers · Monitor and log customer fault tickets - liaising with sales team and service desk · Quality check documentation for new orders including detail within CRM to ensure complete & accurate · Manage reporting as/where may be required including deal leasing progression · Managing the relevant departmental inboxes and assigning as/where necessary · Answering calls for More ❯
Horsham, West Sussex, England, United Kingdom Hybrid / WFH Options
H2O Recruitment Services Ltd
Build strong, lasting client relationships through regular contact and account reviews. Liaise with technical and provisioning teams to ensure smooth service delivery. Negotiate contracts, renewals and pricing. Maintain accurate CRM records and pipeline forecasts. Attend client meetings and internal sales reviews as required. What We’re Looking For Proven success in account management or B2B sales within a telecoms, UCaaS More ❯
proposals that meet customer requirements. Secure sales and ensure orders are efficiently processed and followed up. Represent our client at trade shows and events, showcasing products and services. Keep CRM records accurate, clear, and up to date. Spot opportunities to up-sell, cross-sell, and add value to existing customers. Keep up to date with new applications and updates, sharing … represent the company at events. Previous experience in a sales, account management, or customer-facing role is desirable but not essential — attitude and persistence are more important. Familiarity with CRM systems is advantageous but not essential. Benefits 23 days' annual leave, plus public holidays. Your birthday off each year. Friendly, supportive, and flexible working environment. Office located in a picturesque More ❯
