9 of 9 Permanent Customer Service Jobs in Horsham

Job Title: Customer Software Support Assistant Location: Horsham, must be a driver due to location Salary: £25,000 - £28,000 Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home) About the Role: We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.You don't need to be a tech … expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software. We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction. Customer Software Support Assistant Responsibilities: Respond to customer queries by phone and email Explain how to use features in a clear, easy-to-understand way Work with our team to solve problems and improve the customer experience. Keep the database organise Build positive relationships with customers The Customer Software Support Assistant will have/be: Fantastic customer service skills. Confidence using computers and More ❯

minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain … operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies More ❯

Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a … Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a More ❯

businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising … the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our? Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us … bank holidays. · 5 additional days leave granted based upon length of service. · £250 Bright Ideas Scheme. Employee Recognition Scheme – Including Days Out. · Buy & Sell holiday allowance scheme. · Death in service benefit. · Pension scheme. · Complimentary fresh fruit, tea, and coffee. · Friday fridge. · Company lunches. · £1,000 Refer A Friend Scheme. · Paid Charity leave. What will you be doing? Visiting Client More ❯

and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft … Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up More ❯

tools such as Confluence and Jira. Ability to work effectively with colleagues across different teams and departments. Comfortable managing multiple priorities in a fast-paced setting. A background in customer service, project coordination, or quality control is desirable. Educated to degree level in an IT-related subject or equivalent professional experience. The Person: Collaborative: Works well with others More ❯

2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to … make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security More ❯

2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to … make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security More ❯

both new client wins and acquisitions, the Account Management team is expanding. This role offers the chance to work within a high-performing division where you’ll provide exceptional service to customers while also driving renewals and cross-selling a full suite of solutions. The successful candidate will be an expert in hosted telephony and connectivity, with the confidence … sell additional services such as IT support, mobiles, utilities, and security — helping clients consolidate key business services under one provider. What you’ll be doing Grow and develop existing customer accounts through proactive daily contact and on-site reviews. Cross-sell and introduce additional services through bundled and multi-service offerings. Retain customers by building strong, long-lasting … relationships. Act as the main point of contact for account queries, supported by specialist internal teams. Maintain accurate client and service data in the CRM system to track and identify opportunities. Manage pipeline development and opportunity tracking. Keep customers informed about installations, upgrades, and ongoing projects. Required skills & experience Proven experience in telecommunications and/or IT solution sales More ❯