Utility packages, completely free after two years · £1,000 Refer A Friend Scheme · 33 days holiday allowance including bank holidays · 5 additional days leave granted based upon length of service · £250 Bright Ideas Scheme · Kudos Employee Recognition Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid … Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for the team. Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all … customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating cross-functionally within the broader business. · Proactively liaise between teams to ensure the customer gets the quickest resolution possible. · Adhere to company work instructions, including accurate logging of information More ❯
Private Healthcare 25 Days Holiday Plus Bank Holidays Full Product Training The Role - Technical Support Engineer, Medical Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Technical Support Engineer responsible for: The service and breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories … and clinical chemistry environments Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Technical Support Engineer, Medical Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field … service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital equipment Full product training will be provided, so whatever your background More ❯
Service Support Technician Salary – Up to £35,000 Location – West Sussex What we can offer you: Group Pension Plan – with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings The role: This … role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with … upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary. What we want from you: Experience working in an electromechanical service and repair setting Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes Able to interpret and understand technical drawings Capable of following instructions and working More ❯
and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft … Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customerservice skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up More ❯
Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the EDI ordering system - Identification of unusual patterns of consumable or device usage - Ordering of toner and other consumable items - Answering More ❯
Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the EDI ordering system - Identification of unusual patterns of consumable or device usage - Ordering of toner and other consumable items - Answering More ❯
The purpose of our Field Service Engineer (FSE) role at Chess Dynamics is to provide field support to our customers worldwide by ensuring the stable operation of our hardware & software products, which include fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems. This will involve installing, configuring, maintaining, supporting, and optimizing all products and … systems. Key Responsibilities: Offsite repairs to Chess products and systems. Installation of new products at customer sites. After sales support and servicing to customers. Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format. Strip-down/survey, repair, and test allocated customer … etc. with Sales and Engineering teams. Preparation of risk assessments and SSOW's for installation/commissioning activities. Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities. Identify and support continuous improvement initiatives within the Customer services functional area. Skills & Experience Experience of complex systems maintenance with electrical and mechanical assembly tools within the More ❯
We Ask of You: As an ASK Italian Chef, we value: Passion: A love for people, diverse cultures, food, and all things Italian. Hospitality: A welcoming attitude, making every customer feel at home. Teamwork: The ability to work well in a fast-paced environment, with attention to detail and a commitment to excellent service and standards. Behaviour: Every … team member is encouraged to bring their authentic selves to work, demonstrating empathy, respect, and a dedication to delivering exceptional food and service to all customers. Join Us: At ASK Italian , we embrace diversity and inclusivity wholeheartedly. We invite individuals from all backgrounds to join our vibrant team and play a role in our shared achievements. If you're More ❯
