2 of 2 Permanent Customer Service Jobs in Horsham

Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role … role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues ...

projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity … with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step ...