1 of 1 Permanent Help Desk Support Jobs in Horsham

First Line Help Desk Support Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for … the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or appropriate escalation. Escalate complex or unresolved issues … enterprise software support processes (ITIL Foundation desirable). Experience using ticketing/service management systems is desirable. Previous experience in a customer support or service desk role Excellent organisational skills and the ability to remain calm and objective under pressure. Benefits: Competitive salary and job stability. Opportunities for professional growth and development. Supportive team environment More ❯