First Line Help Desk Support
- Hiring Organisation
- Reed
- Location
- Horsham, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 per annum, Inc benefits
FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. Ability to troubleshoot application issues logically … ITIL Foundation desirable). Experience using ticketing/service management systems is desirable. Previous experience in a customer support or service desk role Excellent organisational skills and the ability to remain calm and objective under pressure. Benefits: Competitive salary and job stability. Opportunities for professional growth and development. ...