Service Manager
- Hiring Organisation
- MRJ Recruitment
- Location
- Huddersfield, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £65,000 - £70,000 per annum
alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1 / P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report … related frameworks) Partner with engineering and product teams on service improvement and capacity planning What we’re looking for 5+ years’ experience in IT / Technology Service Management, Incident Management or similar Strong knowledge of ITIL practices (incident, problem, change, service level management) Proven experience running major incidents ...