IT Support Technician
- Hiring Organisation
- KAG Recruitment Consultancy Ltd
- Location
- Grimsby, South Humberside, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding, and account management. Collaborate with IT teams to resolve incidents … will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. ...