1 of 1 Permanent Customer Service Jobs in Ibstock

to avoid a recurrence• When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills.• Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly … with cyber security and audit requirements. Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware. Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs. Contribute to knowledge sharing by creating documentation or guides to help improve … troubleshooting). Experience or interest in diagnostic tools and performance testing software. Awareness of data protection and security, including safe data handling and secure data erasure practices. Passionate about customer service, ensuring clear, friendly, and professional support for colleagues. Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms. Organised and methodical More ❯