Incident & Knowledge Analyst
- Location
- Inverness, Scotland, United Kingdom
inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceExperience in Incident Management, Knowledge Management, Service Management, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance … ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills, with the ability to create and maintain high-quality knowledge articles, support documentation, and management information.Excellent stakeholder management skills, with the ability ...