and online chat, ensuring prompt and accurate solutions to customer queries. Investigate complex issues and collaborate with colleagues to resolve or escalate as needed. Assist the team in onboarding new customers, including providing phone-based training and support. Proactively gather customer feedback to identify trends and improve support resources and product usage. Maintain accurate records of customer interactions More ❯
Ipswich, Suffolk, England, United Kingdom Hybrid / WFH Options
TIME Appointments Ltd
delighted to be working on behalf of a multi-award-winning online software solution company who are looking to appoint an analytical, proactive and organised Customer Support Executive. Our client is passionate about developing amazing product features and providing unparalleled support to their customers. As the first point of contact, you will deliver exceptional quality of service to new More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
TIME Appointments Ltd
delighted to be working on behalf of a multi-award-winning online software solution company who are looking to appoint an analytical, proactive and organised Customer Support Executive. Our client is passionate about developing amazing product features and providing unparalleled support to their customers. As the first point of contact, you will deliver exceptional quality of service to new More ❯
