Service Desk Analyst
- Hiring Organisation
- Opus People Solutions Ltd
- Location
- Ipswich, England, United Kingdom
/Microsoft Entra. • Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). • Understanding of ITIL principles and service management processes. • Basic networking knowledge (DNS, DHCP, VPN). • Experience supporting SaaS applications. Behaviours & Attributes • Customer-focused with a proactive, “can-do” attitude. • Strong attention to detail and ownership of tasks. • Able ...