2nd / 3rd Line IT Support Engineer
- Hiring Organisation
- Bristow Holland
- Location
- Ipswich, Suffolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP Work with Azure-based services, including Intune, Virtual Machines, and identity management Liaise with third-party vendors and managed service providers where required Contribute to IT projects such as system upgrades, migrations, and security … improvements Identify recurring issues and assist with problem management and service optimisation Provide guidance and technical support to junior engineers when needed Ensure tickets are logged, updated, and resolved in line with agreed SLAs Produce and maintain technical documentation and support knowledge articles Key Skills: Proven experience ...