Tier 1 Service Analyst
- Hiring Organisation
- Netcentrix
- Location
- Ipswich, Suffolk, UK
- Employment Type
- Full-time
training portals made available Skills, knowledge, competencies that are required for the role are as follows: Essential Technical Knowledge Good understanding of Windows OS, Microsoft Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Familiarity with Active Directory … Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience working in an IT Managed Service Provider (MSP) setting Familiarity with IT service management tools (e.g., HaloPSA, ConnectWise, Autotask) Experience ...