Director, Incident & Problem Management
- Hiring Organisation
- Solera
- Location
- Ivybridge, Devon, UK
- Employment Type
- Full-time
Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products. You will drive a step-change in operational maturity—moving from reactive … mature a structured problem management frameworkEnsure high-quality root cause analysis (RCA) and action trackingDrive permanent fixes and reduce repeat incidents and known errorsService Stability & Risk ReductionIdentify systemic risks, single points of failure, and operational weaknessesDefine and implement mitigation strategies across teams and platformsImprove service reliability, uptime ...