Director, Incident & Problem Management
- Hiring Organisation
- Solera
- Location
- Ivybridge, Devon, United Kingdom
- Salary
- £ 50 K
root cause remediation across all regions and products.You will drive a step-change in operational maturity—moving from reactive incident handling to proactive service resilience. This includes building a high-performing global NOC, embedding robust problem management practices, and leveraging data and automation to reduce incident frequency and impact.This … incidents and known errorsService Stability & Risk ReductionIdentify systemic risks, single points of failure, and operational weaknessesDefine and implement mitigation strategies across teams and platformsImprove service reliability, uptime, and customer impact metricsData, Automation & AILeverage data and analytics to identify incident trends and operational insightsIntroduce automation and AI-driven capabilities ...