1 of 1 Permanent Ticket Management Jobs in Jarrow

teams to achieve measurable and reportable standards by utilising our resources. Responsibilities: The role entails managing D365 service, governance and quality Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management Ensuring that services are delivered at an expected quality of service Proactively work on service improvements activities and process improvements … related to defined scope to improve quality of the services within the scope. Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints Assist in the transition from project to live Collaborate closely with key business, project team, IT stakeholders to continuously enhance users' satisfaction and drive success Run one-2-one's … CE, F&O, up to management meetings Prepare reports on service delivery Required skills & experience: Educated to degree level, or Microsoft certified qualifications Good knowledge of Dynamics 365 FO and CE with a strong technical understanding Experience in managing service delivery for Dynamics 365 FO and CE Professional experience in IT incorporating support Proficient in project management and More ❯