IT Service Desk Analyst
Kegworth, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Refresco
as needed. Take ownership of incidents and service requests, ensuring timely updates and resolution while maintaining high levels of customer service and adherence to ITSM principles. Manage access control, onboarding and offboarding processes, and maintain a solid understanding of Active Directory. Create and maintain support documentation, self-help guides, and training materials; deliver basic in-house training and support knowledge More ❯
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