1 of 1 Permanent Customer Service Jobs in Keighley

Eligibility to gain NPPV3 + SC Security Clearance. Similar IT service leadership role experience Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. … they design, build, and manage resilient technology platforms where uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems.The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP … leadership role focused on service quality, proactive communication, and continual improvement within a 24/7 environment. Reporting to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service More ❯