2 of 2 Permanent ITIL Jobs in Keighley

ideal Service Desk Manager will bring: Strong experience leading a customer-facing IT support team Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience Eligibility for SC Clearance and a valid UK driving licence What’s Next? If you’re More ❯

environments.- Calm, structured mindset under pressure and during escalations.- Excellent communication skills, able to explain technical issues to non-technical audiences.- Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks.- Collaborative approach with strong accountability.- Eligibility to gain NPPV3 + SC Security Clearance.- Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations.- Experience with Microsoft 365, Azure, networking, and monitoring tools.- Familiarity with ConnectWise ITSM/PSA systems.- Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯