1 to 25 of 48 Permanent Customer Experience Jobs in Kent

Social network you want to login/join with: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on … with individual strengths to enhance service delivery. Handling more complex technical tickets and escalations with efficiency and attention to detail. Coaching, mentoring, and developing analysts to consistently deliver outstanding customer service. Supporting the Team Leader/Manager in meeting team objectives and promoting Wavenet’s values and vision. Delivering training, identifying skills gaps, and helping to improve service through … requests, in line with SLAs and KPIs. Managing relationships with third-party vendors using a SIAM-based approach. Driving first-time fixes, knowledge sharing, and improvements to the overall customer experience. Taking responsibility for data accuracy, known issue resolution, and system housekeeping tasks. Actively contributing to the knowledge base and team-wide continuous improvement initiatives. Qualifications What We’re More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and ensuring the highest standards of customer experience and efficiency. Key Responsibilities Lead and execute operational strategy across the business, aligning with broader company goals. Drive performance and continuous improvement across logistics, transportation, and inventory … operational alignment. Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance. Ensure compliance with service-level agreements, regulatory standards, and internal policies. Take ownership of customer service excellence, managing escalations and driving long-term solutions. Collaborate with commercial, sales, and customer service teams to translate client expectations into operational execution. Manage and mentor multi … resolved. Conduct regular visits to UK operational sites including Milton Keynes and Manchester. Build a culture of high-quality leadership, people development, and team collaboration. Candidate Profile Essential Skills & Experience: 10+ years’ experience in logistics, supply chain or technical services operations. Demonstrated experience in operational leadership roles, ideally across multiple locations. Proven success managing cross-functional teams More ❯

We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering … on our promise to make their business brilliant. Job Description Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We’re looking for a Billing Queries Administrator to join our team in Canterbury . In this key role, you’ll be the go-to person for managing and resolving billing inquiries, ensuring our customers receive … phone, email, and face-to-face interactions Investigating and resolving billing discrepancies efficiently and accurately Processing billing adjustments, credits, and refunds where appropriate Maintaining up-to-date and accurate customer billing records Working cross-functionally with other departments to resolve more complex billing issues Creating and analysing billing reports to identify patterns, issues, and opportunities for process improvement Supporting More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant … journey, everything is possible, and the opportunities are endless. Location Maidstone (Hybrid) About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage … wider business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5). Experience and Skills Required Fully qualified Accountant (ACCA/ACA) with at least 3 years' experience as a Finance Business Partner. Advanced Excel and PowerPoint skills (TM1 knowledge is More ❯

MPS Pipeline in Private and Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and manage revenue recognition to cash … voice of current business management in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis Experience Proven track record … in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to lead cross-functional teams and influence decision-making at senior levels. Change Management Experience More ❯

business, who is eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's … environment, where every team member is valued and is given the opportunity to grow. Plus, our size means we can invest in YOUR development through training and hands-on experience with cutting-edge technology, ensuring you are always learning and progressing. For your efforts and commitment, you will be provided with the following; Laptop Pension scheme Access to company … the professional and personal development of our team, offering opportunities for continuous learning, skill enhancement, and career progression. Innovation - We thrive on pushing boundaries and reimagining the smart home experience, motivating our team to develop innovative solutions that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture More ❯

team, working closely with developers, product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate … stakeholders and third parties Lead workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation, and stakeholder engagement skills Ability … to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay Onsite parking, snacks, and social culture A genuinely inclusive, innovative, and supportive team If you're a curious More ❯

team, working closely with developers, product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate … stakeholders and third parties Lead workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation, and stakeholder engagement skills Ability … to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay Onsite parking, snacks, and social culture A genuinely inclusive, innovative, and supportive team If you're a curious More ❯

long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The … role We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely … with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous. Key responsibilities include: Lead Analysis Projects More ❯

inspection a truly positive and valuable experience. Our purpose is to support our clients’ success by adopting a partnership approach, leveraging our sector leading expertise, and delivering an exceptional customer experience. As a seasoned digital marketer with experience managing multi-channel paid campaigns, this role is responsible for planning, implementing, and optimising paid advertising campaigns across various digital … and CPLs. Success criteria Achieving target volumes of lead generation within allocated budgets. Maintaining/reducing CPLs and CPAs. Increasing landing page and campaign conversion rates by improving user experience through leveraging best practices and A?B testing. A 'can-do' attitude. Required skills and experience A proven track record managing (directly or indirectly) paid search campaigns and … Microsoft Ads, Meta Ads Manager, LinkedIn Ads and, preferably, Doubleclick. A strong understanding of the key positive and negative factors that influence costs-per-click, conversion rates and target customer behaviours. Familiar with A/B testing methodologies and confident in making recommendations. Excellent copywriting skills – English must be your first language and you must be able to demonstrate More ❯

accurately, enabling our customers to receive the exceptional service they expect. What You Will Do: Load all new service contracts promptly and accurately into our system. Generate the first customer invoice where applicable. Amend customer contact details as needed. Resolve contractual queries in line with company policies. Raise credits and re-invoices as required. Administer annual price increases … we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee. Experience and Skills Required: What We Are Looking For: An analytical eye with excellent attention to detail and high levels of accuracy. Proficiency in Microsoft Office, particularly basic Excel. Ability … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an More ❯

that drive real impact. Partnering with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn insights into direction and ideas … skills to address business challenges and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient in applying human-centred design … user needs and enhance the overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills: Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and managing stakeholder interactions across diverse More ❯

that drive real impact. Partnering with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn insights into direction and ideas … skills to address business challenges and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient in applying human-centred design … user needs and enhance the overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills: Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and managing stakeholder interactions across diverse More ❯

Customer Experience Advisor needed for a fast-growing business in Tunbridge Wells. The Customer Experience team provides full support to selected customers and ‘manage’ all areas of the customer’s account. I am looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting customers. … This role will be to provide comprehensive support and exceptional service levels to enrich customer journey. Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities: Monitoring Service Tickets from start to completion. Reviewing and validation of service … job sheets for accuracy. Validating Service Reports (Job sheets) from 3rd Party Suppliers. Validating Warranty Status on service tickets. Closing Service Tickets. Raising customer invoices for service tickets. Liaising with customers – Purchase Order requirements Liaising with internal technical support to validate product usage. Liaise with 3rd party suppliers regarding service levels. Escalations to 3rd party suppliers. Service Ticket queries More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards … we are Landscape Services is a specialist provider of outdoor maintenance and management services, offering expertise in grounds maintenance, arboriculture, horticulture, and landscaping. With over 80 years of combined experience in both public and private sectors, our mission is to deliver safe, reliable, and environmentally responsible solutions that support and sustain our clients' green spaces. Commercial Services Group (CSG … HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to both public and private sectors. Why this role matters This role exists to unify and elevate the customer experience across Landscape Services and CSG Managing Waste, ensuring excellentservice at every touchpoint. It plays a critical part in maintaining a customer-first mindset, driving operational improvements More ❯

Social network you want to login/join with: Head of Customer Experience, West Malling col-narrow-left Client: Commercial Services Group Location: West Malling, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 8a4f4a86d76e Job Views: 5 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description: Commercial Services Group is one … of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours … Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline to the boardroom. Who we are Landscape Services is a specialist provider of More ❯

one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Location: Hybrid working with a flexible base across our sites Salary/package … Executive to join our Global Education Supplies (GES) team and support the growth of our digital and ecommerce presence. This is a fantastic opportunity to help shape the online customer experience across a diverse portfolio of education brands, contributing to commercial growth through optimised digital journeys, compelling content, and data-led decisions. Who we are Global Education Supplies … Services Group (CSG) , comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence. Why this role matters As More ❯

Executive to join our Global Education Supplies (GES) team and support the growth of our digital and ecommerce presence. This is a fantastic opportunity to help shape the online customer experience across a diverse portfolio of education brands, contributing to commercial growth through optimised digital journeys, compelling content, and data-led decisions. Who we are Global Education Supplies … Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence. Why this role matters As … Ecommerce Executive, you will play a key role in the day-to-day management, merchandising and optimisation of our ecommerce websites. You will help drive customer acquisition, conversion and retention through effective campaign delivery, content creation, product visibility and digital marketing. Your insight and analytical approach will help us continually improve the online experience and identify opportunities to More ❯

and the ability to build and maintain strong relationships. You will play a pivotal role in setting and achieving strategic goals, fostering a positive work environment, and delivering exceptional customer experiences. Your key responsibilities will include, but are not limited to: Create and execute the EMEA Sales strategy working with BitTitan’s General Manager. Channel Partner Management: Build strong … Reviews with all Managed Accounts within the territory. Achieve quarterly and full year revenue goals for the assigned territory Work with Product Management to ensure the “voice-of-the-customer” is heard in product development and delivery Act as the thought leader for the EMEA market by developing and communicating insights so that BitTitan is better positioned to serve … marketing, product, and salespeople in identifying, developing, and closing sales Escalate account problems appropriately to leadership by clearly defining the situation and proposed solutions Qualifications 5+ years of sales experience selling to Managed Services Providers. Must have prior experience selling Microsoft365 and/or Google Workspace solutions. Proficient in Salesforce. Strong leadership and team-building skills, with the More ❯

would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused … on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In More ❯

would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused … on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In More ❯

would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused … on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In More ❯

all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary Customer Services Service Desk Coordinator Location: Aylesford, Maidstone Hours: Monday to Friday 8am – 5pm, 8.30am - 5.30pm and 9am – 6pm – 3 days office, 2 days remote working after probation. The role … priority clients’ accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal departments and external suppliers Liaising with customers contacts Creating and running regular and ad-hoc reports in Excel Analysing … and challenging monthly performance data Experience and Skills Required You would have worked in a customer services role previously. You will have excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers. Have the ability and willingness to learn, develop and continuously improve. High level of accuracy and attention to More ❯