15 of 15 Permanent Customer Experience Jobs in Kent

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview: This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

Income protection Access to Saga Academy, our bespoke learning platform Job Introduction Operational Excellence Manager Salary – £40,000 - £45,000 per annum, dependent on experience Folkestone Hybrid As our Operational Excellence Manager, you'll play a key role in helping Saga become simpler, smarter and more efficient. … continuous improvement frameworks across Saga Insurance. Other accountabilities will include: Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured ...

Operational Excellence Manager Salary £40,000 - £45,000 per annum, dependent on experience Folkestone Hybrid As our Operational Excellence Manager, youll play a key role in helping Saga become simpler, smarter and more efficient. Youll use data, insight and structured problem-solving to understand opportunities, redesign processes and deliver … continuous improvement frameworks across Saga Insurance. Other accountabilities will include: Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured ...

responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector ...

developed your expertise through a hobby or a professional background, this could be the perfect opportunity to combine your technical knowledge with outstanding customer service skills. Our client is seeking a Customer Service Advisor to join their growing team, supporting customers across a wide range of radio-controlled … products. You'll act as the first point of contact for customers requiring technical assistance, product advice, troubleshooting support, and aftersales care. Customer Service Advisor Key Responsibilities Deliver exceptional customer service via phone, email, and online channels. Provide technical support and troubleshooting guidance for radio-controlled products ...

Digital Marketing Executive Salary: £27,000 to £31,000 depending on experience Permanent Hybrid Folkestone OR London offices If you're passionate about digital marketing, enjoy creating great customer experiences and love seeing the impact your work can have, this could be a great opportunity for you. Saga … from creating, editing, formatting and publishing content on our website, through to analysing performance and helping us identify opportunities to improve and optimise the customer experience. You'll need to be someone who takes pride in getting the detail right, understands good website best practice and enjoys taking ownership ...

ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point … complex technical incidents and service issues Maintain and support customer IT infrastructure, including patching and updates Produce and maintain technical documentation, feeding insights back to lower support tiers Support infrastructure projects, client onboarding, and service improvements Work across specialist areas such as EUC, Azure, Microsoft 365, networking, and endpoint ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business … team of engineers, reporting to our Head of Operations, to design and implement technical strategies that drive transformative change within the organization, ultimately enhancing customer satisfaction. This role presents an exciting opportunity for an experienced network engineer to contribute to a rapidly growing, dedicated, and collaborative organization. Ensure ...

based Microsoft Cloud Solution Partner, is hiring a Service Delivery Manager (D365 & M365) for a remote role with unlimited holiday. You will own the customer relationship, drive value across Dynamics 365, Microsoft 365, and Azure, and coordinate delivery, support, and sales to ensure proactive service and growth. You will … lead incidents end-to-end, leverage data for continuous improvement, and partner with teams to deliver a consistent, trusted customer experience that #J-18808-Ljbffr ...

Workplace, Finance, Procurement and Executive Leadership functions. Effectively navigate multi-stakeholder buying processes within enterprise organisations. Work closely with Sales Engineering, Channel Partners, Marketing, Customer Success and Operations teams to deliver tailored solutions and a positive customer experience. Skills, Knowledge and Experience Minimum of 5 years' experience in enterprise B2B software, SaaS or managed services sales. Demonstrable success in achieving and exceeding sales targets. Experience managing complex sales cycles involving multiple stakeholders. Strong communication, presentation and negotiation skills. Self-motivated, highly organised and results-focused. Degree-level qualification or equivalent professional experience. Experience within ...

Ecommerce Manager to drive online sales and optimise their Shopify website. You will be responsible for developing and executing the ecommerce strategy, enhancing the customer journey, analysing website performance, and identifying opportunities to improve conversions and revenue. Key Responsibilities: Manage and optimise the Shopify platform to maximise sales … support business growth. Monitor and analyse performance using Shopify Analytics, Google Analytics (GA4), and other reporting tools. Identify opportunities to improve conversion rates, customer engagement, and retention. Optimise the end-to-end customer journey through data-driven improvements and testing. Work closely with marketing teams ...

successful candidate will be responsible for the development, maintenance, enhancement, and optimisation of enterprise-level websites and digital platforms built on the Sitecore Experience Platform (XP) and associated Microsoft technologies. Working closely with Digital Product Owners, UX Designers, Digital Marketing teams, and technical stakeholders, you will deliver scalable, high … performing digital solutions that provide exceptional customer experiences while supporting business objectives. This role is ideal for someone who enjoys both project-based development and ongoing support of business-critical digital platforms. Above all else, we're committed to the care and improvement of human life. It's this ...