1 to 25 of 27 DemandTrendPermanent Customer Service Jobs in Kent

Location: Hybrid Hours: 37.5 hours per week Pay: £21.60 per hour We are looking for a detail-oriented Customer Service Manager to oversee and manage customer service operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to ensure excellent service delivery. Key Responsibilities: Manage the day-to-day handling of client enquiries via phone, email, and other communication channels Provide clear, professional, and timely responses to customer questions and requests Assess technical issues raised by clients and efficiently escalate them to the technical team for resolution Monitor and ensure timely follow-up with clients to provide updates and … confirm satisfactory resolution of issues Maintain comprehensive records of customer interactions and enquiries using CRM or ticketing systems Coordinate closely with the technical team to ensure accurate communication and seamless issue resolution Identify trends or recurring issues and contribute to continuous service improvement efforts Ensure adherence to company service standards and policies in all customer interactions More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone … portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

Role: 2nd Line Service Desk Engineer - Hybrid ***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER - Cloud & Infrastructure)*** 2nd Line Support Engineer An opportunity has arisen for a highly technical 2nd Line Support Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted … services, on site and remote support provision, consultancy, and support services to their customers. The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration … skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in More ❯

Lucrative new business field sales role selling service contracts BDM role with a market-leading global facilities services provider Business Development Manager - Service Contracts Area: SS RM CO CM DA ME CT The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses with over 300 employees … within the region. This is a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the average BDM earns 60K, while … top performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective clients. The Company Business Development Manager If you're More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office … updates and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience … Degree in IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office … updates and fixes · Work closely with IT and development teams · Shift work and some on call What Youll Need · Experience in 1st line application support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience … Degree in IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension · On-site parking · Death in Service cover · Sick pay More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Kent/Dover/CT PACKAGE: Up to £32,000 + vehicle , laptop, phone, 25 days holiday , pension etc The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs * Effectively investigate and rectify faults * Perform routine maintenance and modifications/updates as required · Provide support during installations · Understand …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues · Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Kent/Dover/CT PACKAGE: Up to 32,000 + vehicle , laptop, phone, 25 days holiday , pension etc The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: Provide technical assistance within timescales specified by SLAs Effectively investigate and rectify faults Perform routine maintenance and modifications/updates as required Provide support during installations Understand …/print arena Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or More ❯

The Role Reporting to the Head of Sales, you will: Identify and secure new business opportunities across London, focusing on major hotel and restaurant groups. Build and nurture strong customer relationships to deliver growth and maximise revenue opportunities. Manage or co-manage customer New Product Development (NPD) and Existing Product Development (EPD) projects. Take an active role in … price negotiations, ensuring margin and profitability targets are met. Collaborate with internal teams to deliver excellent customer service and project execution. Develop and deliver customer plans and objectives aligned with overall business strategy. Conduct regular customer visits to build trust, identify gaps, and drive business forward. Keep meticulous records of customer activity, sales forecasts, and … project status. Develop in-depth knowledge of products, manufacturing capabilities, and market trends. Contribute to the continuous improvement of business processes and customer engagement. About You Proven track record in new business sales within the drinks sector, particularly into foodservice, hospitality, or distribution channels. Experience selling into key hotel and restaurant groups . Excellent relationship-building and negotiation skills. More ❯

tickets and processes on the desk supporting clients across the UK. You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a … or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of More ❯

Engineer, you’ll be a key member of the technical team, working on varied support tasks, troubleshooting, and infrastructure management. You’ll: Provide 2nd line ticket support on the Service Desk and handle hardware/software maintenance Visit client sites to deliver proactive and reactive troubleshooting when required Mentor junior engineers, sharing knowledge and promoting best practice Deliver excellent … customer service with a professional, proactive approach Recommend and implement system improvements and upgrades for clients Apply strong technical skills across Windows servers, desktops, and networking technologies Use logical, methodical troubleshooting to resolve complex IT issues Core Technical Skills Windows Server 2008–2022 Windows Desktop 7–11 Hosted Desktop/Terminal Server environments Office 365 tenant setup & administration More ❯

team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H … Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365. Excellent team player and relationship builder Project oriented but can interchange on service-related tasks when required. Company Values At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay More ❯

subject matter experts. Manage user accounts, groups, and permissions. Work methodically through problems while keeping clients updated. Skills & Experience: Minimum 3 years in an IT support role with proven customer service skills. Strong Microsoft 365 and Windows Server (2012+) experience. Networking knowledge (DNS, DHCP, TCP/IP). Advantageous: Microsoft certifications, MSP experience, Mac OS X support. Benefits More ❯

of the Sales Development Representative role extends beyond the realm of lead generation; it embodies the mission to forge meaningful connections, drive engagement, and lay the groundwork for lasting customer relationships. Main job responsibilities and accountabilities Conduct targeted research to identify potential leads and prospects within defined market segments. Utilise various channels such as email, phone calls, social media … interactions. Good understanding of relevant data protection laws. Oral and written fluency in the below languages: French Language C1 level, English Language C1 level. Desirable Previous experience in sales, customer service, or lead generation roles, preferably within a B2B environment Basic understanding of the industry, market trends, and competitive landscape to effectively engage prospects and position the company More ❯

of the Sales Development Representative role extends beyond the realm of lead generation; it embodies the mission to forge meaningful connections, drive engagement, and lay the groundwork for lasting customer relationships. Main job responsibilities and accountabilities Conduct targeted research to identify potential leads and prospects within defined market segments. Utilise various channels such as email, phone calls, social media … interactions. Good understanding of relevant data protection laws. Oral and written fluency in the below languages: French Language C1 level, English Language C1 level. Desirable Previous experience in sales, customer service, or lead generation roles, preferably within a B2B environment Basic understanding of the industry, market trends, and competitive landscape to effectively engage prospects and position the company More ❯

and traveller profiles Your role will evolve as technology continues to do so too! And you’ll be working for a growing company who are invested in providing excellent customer service, high performing tech and sustainable travel. The position requires 2 days a week in the office, 3 days from home (Monday-Friday). We’re looking for More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your package higher … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

systems that fall under the remit of the team. Our ideal candidate: Experience with using and supporting Agresso/Unit4BW to an advanced level Someone who can provide excellent customer service to our clients An ability to quickly understand and troubleshoot an issue Excellent clear communication skills and able to format responses to what can be technical issues More ❯

risk assessment frameworks and methodologies Strong communication skills and the ability to translate complex technical issues for non-technical audiences A detail-oriented, self-starting mindset and a strong customer service focus If you're ready to bring your security expertise to a team that's passionate about purpose and innovation, we'd love to hear from you. More ❯

risk assessment frameworks and methodologies Strong communication skills and the ability to translate complex technical issues for non-technical audiences A detail-oriented, self-starting mindset and a strong customer service focus If you're ready to bring your security expertise to a team that's passionate about purpose and innovation, we'd love to hear from you. More ❯

The ideal candidate will have precise experience within the Builders materials industry, excellent communication skills, a passion for sales, and the ability to drive results through effective negotiation and customer service. Join our team as a Sales Representative, where you can utilise your skills in sales, negotiation, communication, and customer service to drive business growth. Area/… and sell products or services - Develop and maintain relationships with clients to ensure repeat business - Negotiate contracts and close deals to meet sales targets - Utilise IT systems to manage customer accounts and track sales progress - Attend sales meetings and training sessions to enhance product knowledge - Drive to meet clients in person when required Key Skills: - Strong sales acumen with … of meeting or exceeding targets - Excellent communication skills to interact effectively with customers and colleagues - Ability to negotiate terms and close deals successfully - Proficient in IT systems for managing customer accounts and tracking sales data - Organisational skills to manage time efficiently and prioritise tasks effectively - Fluency in English, both written and verbal Join Our Team and become a part More ❯

used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture. Responsibilities: Customer service: Work with the Line Manager or Network manager to ensure that the schools are … able to cope with change including travel to a variety of schools. Able to work independently and good at planning and organising your own time. Excellent team player. Excellent customer services skills. Working hours: 37.5 hours per week, Monday to Friday, 8am – 4:30pm. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE More ❯

We are looking for a Business Development Manager to join a facilities management company based in Orpington. Split between the Head Office in Orpington, and customer sites in central London, this opportunity would suit an established sales leader with experience within Hard Services. An outline of the role: To improve market position and achieve financial growth. Define long-term … organisational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions. Find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. Assist in managing existing clients and ensure they stay satisfied and positive. Maintain client relationships and … to succeed The ability to work as part of a collaborative team Experience within sales in the Hard Services industry Experience in driving sales and generating new leads Excellent customer service skills The salary for this role is up to 60,000 plus an uncapped commission structure. Please get in touch with Ella at (url removed) for more More ❯

maintaining automated gate systems with aspects of robotics and also programming and configuring automated equipment while working in a cross-functional team to make sure you provide the best service to the customer. If you are looking for a long-term opportunity to grow in your career, apply and if you have any questions, reach out to Dairis with More ❯