5 of 5 Permanent Process Improvement Jobs in Kent

with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently … analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus ...

excellent team spirit. To assist with the training of new members of staff. Working with the Customer Services Manager to promote and manage ongoing process improvements and efficiencies. Qualifications/Experience Minimum 2 years' experience working in a Customer Service department. Good IT skills, excellent attention to detail, ability ...

system administration tasks, including user access management, maintenance, and configuration changes. • Act as the ICT lead on business projects, providing technical expertise and supporting process design, solution delivery, and implementation. • Identify opportunities for system improvements and efficiencies to enhance business processes. • Investigate and recommend new technologies and solutions aligned … implementing integrated business applications. • Strong understanding of CRM systems, data structures, integrations, and digital technologies. • Experience in business systems analysis, including requirements gathering, process mapping, and process improvement. • Demonstrated ability to deliver multiple projects and tasks to deadlines, maintaining high standards of quality and accuracy. • Strong analytical skills ...

Chain team. This role plays a critical part in ensuring accurate customer data management and supporting the compliant, timely delivery of products. Key Responsibilities: Process customer account setups, updates, and revalidations in line with SOPs Maintain and validate customer master data within SAP Ensure compliance with regulatory and distribution … data queries Monitor system data flows and troubleshoot interface issues Support audits through accurate documentation and reporting Collaborate with cross-functional teams to drive process improvements Skills & Experience: Proven customer service experience (B2B preferred) Strong SAP and MS Office proficiency High attention to detail and analytical mindset Excellent communication ...

met. Liaise with internal teams to ensure productivity to achieve said SLA’s. Develop good working relationships with internal teams. Escalate any concerns regarding process and personnel to Senior Managers. Work as a team with other Service Managers, ensuring knowledge share. Ensure period reporting is supplied as per contract … customer. Perform trending to identify any potential issues. Identify any process improvements. Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented. Manage regular service calls with the customer. Who Are We Looking For We look for big thinkers. People who can drive positive ...