value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & ProcessImprovement Take ownership of our internal business systems … and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft … governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯
Royal Tunbridge Wells, Kent, United Kingdom, Southborough
Vermelo RPO
value. You’ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & ProcessImprovement Take ownership of our internal business systems … and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft … governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯
ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience More ❯
who are looking to appoint a Business Systems Analyst to join their IT team. This is an excellent opportunity for a proactive and analytical individual with strong systems and processimprovement experience, looking to play a key role in enhancing efficiency and supporting business growth within a fast-paced, dynamic environment. The Role Reporting into the IT function … of new systems. About You Were looking for someone who can demonstrate: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Experience in business analysis and process improvement. A solid understanding of enterprise systems and project methodologies. The confidence to manage multiple priorities in a busy, collaborative environment. Whats on Offer A permanent, full-time role More ❯
balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, processimprovement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. … Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. More ❯
balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, processimprovement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. … Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. More ❯
infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly. We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain … compliance within the system, maintaining records of assets, inspections, work orders and maintenance works delivered. Configuration & Customization : Tailor system settings, workflows, and reporting structures to align with operational requirements. · ProcessImprovement : Identify and implement system and data enhancements to maximize efficiency in maintenance planning and asset management. Stakeholder Engagement: Collaborate with internal teams, contractors, and Highways England/ More ❯
UCP 600, ISBP) and internal policies. Liaise with clients, internal teams, and banking partners. Maintain accurate records, support reconciliations, and assist with risk and KYC checks. Identify and implement process improvements for operational efficiency. Requirements Graduate degree (Finance, Business, or related field) - not essential but preferred. 2-10 years of experience in trade finance or banking operations (internships accepted More ❯
internal stakeholders to improve processes, enhance data integrity, and maximise profitability through detailed billing system analysis and supplier reconciliations. This is a hands-on leadership role combining operational excellence, processimprovement, and team development. What we’re looking for: Degree in Finance, Accounting, Business Administration, or related field 5+ years’ experience in revenue assurance (telecoms or financial services … systems, reconciliations, and financial controls Advanced Excel skills; experience with data visualisation tools desirable Knowledge of telecom billing platforms (e.g. Symbill) highly advantageous Experience improving reporting, data accuracy, and process efficiency If you’re an analytical, detail-driven leader who thrives on improving financial processes and driving revenue performance, this is an excellent opportunity to take ownership of a More ❯
decision-making across the business. Key Responsibilities Financial & Operational Business Reporting Assist the Finance team in developing financial models for budgeting, forecasting, and ad hoc strategic planning. Support the improvement of financial and operational reports across both local operations and the wider Group. Data Systems Management Maintain, support,and assist in the training and upgrade of financial systems/… identify key business drivers. Serve as a Superuser in the integration and visualisation of Power BI dashboards using data from multiple internal and external systems. Recommend system enhancements and process improvements through written reports and business cases. Assist in documenting and implementing improved workflow processes to drive productivity and efficiency. Basic Qualifications Bachelor’s degree in a relevantfield (e.g. … Employer . We are committedto fostering a diverse and inclusive workplace where every individual’s contribution is valued and respected. If you require any reasonable adjustments during the recruitment process, please let us know. If you’re passionate about data, systemsoptimisation, and turninginsights into impact, we’d love to hear from you. Apply today and become part of our More ❯