1 of 1 DemandTrendPermanent Resource Allocation Jobs in Kent

to engineers, ensuring quality and consistency of service delivery. Act as escalation point for customer issues, critical incidents (P1s), and vulnerability triage. Oversee shift management, ensuring appropriate cover and resource allocation. Carry out regular quality checks on cases, ensuring high standards of communication and resolution. Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with More ❯