2 of 2 Permanent Support Specialist Jobs in Kent

Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group … role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction. Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by … anticipating user needs and mitigating resistance to change. Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions. Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across More ❯

away from reservations, this role is perfect for a Business Travel Consultant with great GDS knowledge who has a passion for technology and wants to share their knowledge and support with clients and in-house staff. The position of Travel Technology Support is one in which you’ll be delivering 1st level technical support to both your … things travel and technology, you’ll be natural problem solver and have an ability to relate to and explain resolutions to users of the systems. As a Travel Technology Support Consultant, your role will include: Being the first point of contact for internal technical queries and either solving the issue yourself or escalating to the relevant team Setting up … and testing systems Working with a multitude of systems including Galileo, Amadeus, Atriis and more Working to deadlines to resolve issues and handle queries efficiently Providing navigational support for online booking systems Working with both external clients of the company and staff - including new starters to the company and longer term employee’s Supporting staff with scripting, updating travel More ❯