and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticketmanagement system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer More ❯
Forti net devices would be advantageous . Have good experience working within an?ITIL-based?Managed?Service environment and its core processes such as ticketmanagement and time recording. Be able to produce and maintain detailed technical documentation? Have stakeholder and project management skills, with the ability More ❯
Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticketmanagement and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯
Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticketmanagement and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯
